Sales & Admissions Advisor - India

OVERVIEW:

The Sales & Admissions Advisor (India) is a Chennai-based, target-driven individual contributor role responsible for converting inbound parent inquiries into confirmed enrollments for Fueling Brains Academies in Canada, working MST-aligned hours. The role owns the full lead-to-enrollment journey via phone, email, and video consultations, working closely with Canada-based Centre Directors, Marketing, and Billing teams. This role is directly accountable for conversion outcomes and enrollment targets, delivered entirely through remote, virtual family engagement.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Lead & Pipeline Ownership

• Own and drive inbound parent leads from first contact through to enrollment confirmation
• Maintain accurate, up-to-date lead records in the CRM at every pipeline stage
• Ensure timely, structured follow-up on all inquiries in line with defined response-time targets
• Proactively re-engage inactive or aging leads to recover at-risk opportunities
• Identify barriers to conversion and escalate systemic issues to leadership

Enrollment & Registration Conversion

• Guide parents through program selection, registration steps, and required documentation over phone/email/video
• Coordinate with Centre Directors on program placement, seat availability, and confirmed start dates
• Ensure registration records are complete, accurate, and compliant before handoff to centre operations
• Track and report on conversion rate, time-to-enroll, and drop-off points across the funnel

Virtual Family Engagement

• Deliver virtual consultations and video tours to address parent questions and showcase programs
• Represent the Fueling Brains brand consistently across all remote family touchpoints
• Coordinate with on-the-ground Centre Directors when in-person follow-up is needed

Waitlist & Capacity Awareness

• Maintain visibility of waitlists and available capacity by centre and program
• Match parent demand to available capacity to maximize conversion and space utilization
• Flag capacity constraints or growth opportunities to leadership

Marketing Collaboration

• Provide feedback to Marketing on lead quality and campaign effectiveness
• Align messaging and offers with active promotions, timelines, and eligibility criteria

Reporting

• Maintain regular reporting on pipeline activity, conversion rates, and follow-up timelines
• Share insights and recommendations with leadership to improve conversion outcomes

REQUIRED SKILLS & QUALIFICATIONS:

Education

• Post-secondary education in Business, Sales, Marketing, Communications, or a related field
• Equivalent combination of education and relevant experience may be considered

Experience

• 3+ years of experience in sales, admissions, enrollment, or a customer-facing target-driven role
• Demonstrated track record of meeting or exceeding conversion/enrollment targets, ideally in a remote/phone-based setting
• Experience using CRM systems to manage a sales or enrollment pipeline
• Prior experience supporting North American clients/customers is strongly preferred
• Experience in childcare, education, or service-based environments is an asset

Key Skills

• Strong persuasive communication and relationship-building skills, in writing and by phone/video
• Consultative selling and objection-handling ability in a remote-only context
• Target-driven, results-oriented, and comfortable being measured on conversion outcomes
• Highly organized with strong follow-through on a high volume of leads
• Neutral, clear spoken English with strong cross-cultural communication skills
• Ability to collaborate across time zones with Canada-based teams without direct authority
• Adaptability in a fast-paced, evolving organizational setting

WORK ENVIORNMENT REQUIREMENTS:

• Based in Chennai, India
• Working hours fully aligned to Mountain Standard Time (MST) business hours to match Canada centre operations
• Reliable high-speed internet and a quiet, professional environment for calls/video consultations
• Ability to manage periods of high volume and time-sensitive work, with flexibility during peak enrollment periods

ADDITIONAL REQUIREMENTS:

• Ability to maintain confidentiality and handle sensitive family information appropriately
• Commitment to delivering a high-quality experience for families and internal stakeholders despite the virtual format
• Willingness to take on additional responsibilities as required to support business needs
• Alignment with the organization's values, standards, and commitment to excellence in early childhood education