Software Engineer - ServiceNow

We are seeking an experienced Software Engineer - ServiceNow to design, develop, customize, and support enterprise-grade solutions on the ServiceNow platform. The ideal candidate will have deep expertise across ServiceNow development, platform customization, integrations, scripting, and solution implementation. This role requires close collaboration with cross-functional teams to deliver scalable, secure, and high-quality ServiceNow solutions across multiple modules

Key Responsibilities

• Design, develop, configure, customize, and implement scalable ServiceNow solutions based on business and technical requirements.
• Perform hands-on development across ServiceNow platform components, including forms, lists, UI Pages, UI Policies, Client Scripts, Business Rules, Script Includes, Workflows, Flow Designer, Catalog Items, and Notifications.
• Develop, maintain, and optimize server-side and client-side scripting using JavaScript, Glide API, GlideRecord, and other ServiceNow scripting frameworks.
• Design and execute efficient data management activities, including data migration, transformation, validation, cleanup, reconciliation, and maintenance.
• Query, retrieve, and manipulate platform data using scalable and efficient data access methods.
• Perform unit testing, system testing, integration testing, and support user acceptance testing to ensure solution quality and reliability.
• Provide production support, defect resolution, performance tuning, and continuous improvement for existing ServiceNow implementations.
• Develop and maintain technical documentation, including technical designs, configuration guides, support documentation, and deployment procedures.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, estimation, daily stand-ups, sprint reviews, and retrospectives.
• Create, refine, estimate, and execute user stories and technical tasks while ensuring timely delivery.
• Ensure all development activities follow ServiceNow best practices, coding standards, security policies, governance guidelines, and platform architecture principles.
• Stay current with new ServiceNow releases, platform capabilities, and industry best practices to continuously improve solutions and development practices.
• Partner with cross-functional teams to identify opportunities for platform optimization, process improvement, automation, and operational excellence.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum 3 years of hands-on experience in ServiceNow development and implementation.
• Strong expertise in ServiceNow platform development, configuration, and customization.
• Proficiency in JavaScript, Glide API, GlideRecord, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, and other ServiceNow development technologies.
• Strong understanding of ServiceNow platform architecture and application lifecycle.
• Experience designing and developing REST and SOAP APIs and integrating ServiceNow with enterprise and third-party applications.
• Hands-on experience with ServiceNow data management, scripting, and platform administration.
• Strong troubleshooting, analytical, and problem-solving skills with the ability to resolve complex technical issues.
• Experience working in Agile/Scrum development environments.
• Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Ability to manage multiple priorities while working independently and collaboratively within cross-functional teams.

Preferred Skills

• Knowledge of ServiceNow platform governance, security best practices, and performance optimization.
• Experience with enterprise integrations and API-driven architectures.
• Familiarity with DevOps, CI/CD pipelines, and source control tools.

Certifications

Required

• ServiceNow Certified System Administrator (CSA)

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