Number of Openings |
5 |
ECMS ID in sourcing stage |
- 521110
- 521114
- 521117
- 521120
- 521524
|
Assignment Duration |
30-Jun-2025 |
Total Yrs. of Experience |
8-10 Years |
Relevant Yrs. of experience |
8 years |
Detailed JD (Roles and Responsibilities) |
Skills:
- Extensive experience with Oracle Service Cloud implementation, customization, and support.
- Strong proficiency in PHP, .NET, JavaScript.
- Good hands on experience with OSvC BUI as well as Agent Desktop
- Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
- Expertise in using REST APIs for integration with external systems
- Understanding of email configurations and mailbox management in OSvC.
- Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal
- Strong problem-solving skills, with the ability to troubleshoot complex issues.
- Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
- Strong communication skills and ability to work effectively with cross-functional teams.
Preferred:
- Certifications in Oracle Service Cloud or related technologies.
- Experience with additional Oracle Service Cloud modules or integrations.
- Knowledge of Agile development methodologies.
|
Mandatory skills |
- Extensive experience with Oracle Service Cloud implementation, customization, and support.
- Strong proficiency in PHP, .NET, JavaScript.
- Good hands on experience with OSvC BUI as well as Agent Desktop
- Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC.
- Expertise in using REST APIs for integration with external systems
- Understanding of email configurations and mailbox management in OSvC.
- Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal
- Strong problem-solving skills, with the ability to troubleshoot complex issues.
- Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing.
- Strong communication skills and ability to work effectively with cross-functional teams.
|
Desired/ Secondary skills |
Preferred:
- Certifications in Oracle Service Cloud or related technologies.
- Experience with additional Oracle Service Cloud modules or integrations.
- Knowledge of Agile development methodologies.
|
Domain |
Oracle Service Cloud |
Proposed Vendor Rate from ECMS ID (Visible to the user/ requestor) |
7391 INR/Day |
Delivery Anchor for tracking the sourcing statistics, technical evaluation, interviews and feedback etc. |
Ratheesh Rathinavel |
Work Location given in ECMS ID |
BANGALORE |
Is it complete WFO or Hybrid model (specify the days) |
Hybrid |
BG Check (Post or Pre onboarding) |
Post |
Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO |
No |
