Posted 16 August, 2026
SAM Analysts
NR Consulting
Bangalore,Karnataka
Full Time
Reference: 365_463738_26-23114
Title: SAM Analysts
Location: Bangalore
Exp: 7+ Years
Job Description:
Key Responsibilities
Location: Bangalore
Exp: 7+ Years
Job Description:
Key Responsibilities
- Perform daily operational activities across the end-to-end SAM lifecycle.
- Review software inventory data received from SCCM/MECM, Intune, Jamf, cloud, SaaS, CMDB, and other approved discovery sources.
- Analyse software installations, usage, users, devices, ownership, and deployment information.
- Identify missing, duplicate, stale, incorrectly classified, or incomplete software inventory records.
- Perform software normalisation and validate software product, publisher, edition, version, and categorisation information.
- Maintain software models and supporting data within the SAM platform.
- Collect, validate, and maintain software licence entitlement information from contracts, purchase orders, invoices, licence certificates, and publisher portals.
- Map licences and entitlements to applicable software products and licence metrics.
- Run and validate reconciliation processes.
- Investigate reconciliation exceptions and resolve data-related issues.
- Monitor software compliance positions and identify over-licensed and under-licensed products.
- Perform Effective Licence Position analysis for selected publishers.
- Identify unused, underutilised, duplicate, or unnecessarily allocated software licences.
- Support licence harvesting, reclamation, reuse, transfer, and right-sizing activities.
- Track licence optimisation opportunities and realised benefits.
- Support software renewal activities through licence consumption, entitlement, utilisation, and forecast analysis.
- Validate software requests against available licence inventory before new procurement.
- Support application owners and end users with software entitlement and licence-related queries.
- Maintain publisher and product-level licence information.
- Support compliance assessments, true-up exercises, vendor reviews, and software audits.
- Gather and maintain evidence required for internal and external audits.
- Monitor SAM operational queues, incidents, service requests, exceptions, and assigned work items.
- Perform data-quality checks and corrective actions.
- Generate operational, compliance, optimisation, and management reports.
- Track ageing items and ensure timely closure within agreed SLA targets.
- Escalate licence risks, reconciliation failures, data gaps, renewal risks, and operational blockers.
- Participate in weekly operational reviews and monthly governance meetings.
- Maintain operational documentation, knowledge articles, runbooks, and work instructions.
- Identify repetitive activities that can be automated and contribute to continuous improvement.
- Work with the Process Improvement Lead and SAM Tool Expert to implement approved process and platform improvements.
