Senior Associate

Handle various types of cases related to catalog and vendor complaints
Provide required inputs to stakeholders to manage vendor feedback
Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities
Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing SOPs
Review & suggest SOP changes required if any to the team basis input from Category managers
Handle various sets of daily, weekly and monthly business reports
Onboard new processes if required as per the business needs

I. Skills


Excellent written and oral communication skills (English)
MS Excel proficiency - ability to mine voluminous data for specific detail
Strong analytical skills
Strong interpersonal skills
Excellent listening skills
Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics


Pace of implementation and consistency in performance
Willingness to take initiatives and additional responsibilities
Willingness to travel
Commitment and completion factor
Peer respect - establish and maintain cooperative working relationships
Creative and analytical problem solvers with passion for operational excellence
Identify areas of possible process improvements


III. Ability to


Multi task in a fast paced environment
Operate in the system with speed and accuracy necessary to meet Amazon standards
Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
Flexible to work in shifts (including weekends) basis the business requirements and to make calls

IV. Operations


Interact with vendors/stakeholders for process setup/clearing blockers in process
Flag possible escalation, dive deep to recommend and implement corrective actions
Flag any updates received from stakeholders on process to Team Lead/Manager
Be part of stakeholders' calls to raise challenges, lead, and document conference discussions
Audit tasks assigned to junior associates and report quality metrics
Train new staff and give feedback to the training team/manager
Understand the processes across teams & work towards improving the same along with process experts