Desktop Support Engineer

Key Responsibilities:

• Provide on-site and remote desktop support for end users across hardware, software, and peripheral devices.

• Troubleshoot and resolve issues related to Windows OS (10/11), desktops, laptops, printers, and mobile devices.

• Install, configure, and maintain approved applications and system updates.

• Support and manage Active Directory tasks such as user creation, password resets, and group policy application.

• Handle email setup and support for Outlook and Microsoft 365.

• Perform basic network troubleshooting (LAN/WAN, IP configuration, DNS, DHCP).

• Set up and support video conferencing systems, docking stations, and shared devices.

• Ensure compliance with security policies (e.g., antivirus, encryption, and software licensing).

• Maintain accurate documentation of issues, resolutions, asset tracking, and knowledge base updates.

• Coordinate with other IT teams (network, server, application support) for issue resolution and escalations.

• Support hardware rollouts, imaging of devices, and new user onboarding.