Contact Center Specialist

Should have 5–10 year s of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.

\n Key Responsibilities

:• Deliver clear, fluent, and professional communication with strong active listenin

gand cultural awareness

.• Provide first-level support for product inquiries, warranty questions, and basi

cHVAC-related issues (training provided)

.• Accurately log cases in CRM tool while multitasking during live calls

.• De-escalate challenging situations and ensure a positive customer experience

.• Prioritize and manage high-volume inquiries with strong organization and tim

emanagement

.
\n Skills & Competencie

s:• Written & Verbal Communication: Excellent communication skills are a mus

t.Effectively communicate complex information to both technical and non-technic

alaudience

s.• Strong customer focus, empathy, patience, and conflict-resolution skill

s.
\n Shi

ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS