Client Partner-Enterprise Professional Services

Job Title: Client Partner – IT Services and Solutions

Location: Bangalore

Role Overview:

Movate is seeking a dynamic and strategic Client Partner to drive growth and deepen relationships across key enterprise accounts in the IT Services and Solutions domain. This role demands a consultative leader with a proven track record in managing large-scale enterprise client engagements across Enterprise Technical support services, Digital Engineering, Cloud & Infrastructure, Artificial Intelligence

As a trusted advisor, you will be responsible for account growth, client satisfaction, and solution orchestration, working closely with delivery, pre-sales, and practice teams to deliver business outcomes.

Key Responsibilities:

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• Client Relationship Management
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• Serve as the primary point of contact for CXOs and senior stakeholders across assigned accounts.
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• Build long-term strategic partnerships by understanding client business goals and aligning solutions accordingly.
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• Revenue Growth & Account Expansion
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• Identify and pursue new business opportunities within existing client accounts
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• Collaborate with sales teams to generate new leads and convert them into profitable business engagements
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• Develop and present proposals and contracts to clients
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• Drive YoY revenue growth through upselling and cross-selling.
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• Identify white space opportunities across support services, digital transformation, and AI-led initiatives.
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• Solutioning & Advisory
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• Collaborate with internal solution architects and delivery teams to craft tailored proposals.
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• Lead proactive transformation discussions around support, AI/ML adoption, and digital engineering.
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• Market & Competitor Intelligence
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• Stay abreast of industry trends, emerging technologies, and competitor strategies to position differentiated offerings.
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• Delivery Governance & Escalation Management
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• Act as escalation point for operational issues and drive resolution with internal teams.
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• Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
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• Monitor project progress and address any issues or concerns promptly
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• Ensure timely and accurate invoicing and collection of payments
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• Collaborate with internal teams, partners, and clients to create synergy and maximize portfolio success.
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Requirements:

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• 15–20 years of experience in IT services, with at least 5 years in a client-facing leadership role.
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• Enterprise Product Support / Enterprise Service Selling background including Tech Support, Customer Success, and Professional services
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• Cybersecurity skillset will be an added advantage
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• Consultative and value driven selling approach
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• Proven successful experience in closing complex deals / solutions
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• Trusted advisor to technology leaders, bring appropriate case studies and industry use cases into customer conversation to build confidence
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• Understanding of digital and AI transformation with ability to explain forward looking impact to customer experience and engineer's productivity due to implementation of AI based solutions
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• Excellent communication, stakeholder management, presentation and consultative selling skills.
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• Good business acumen and judgement to prioritize leads with higher probability of closure, experience in contract negotiations, pricing and PnL
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• Proven success in managing multi-million-dollar accounts across geographies (preferably US/Europe).
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• Bachelor's degree in Engineering or related field; MBA preferred.
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