Network Security Operations Manager - IXLI

Senior Manager – Security Operations

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1. JOB DESCRIPTION
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Job Title: Senior Manager – Security Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Director, Global Security Operations

Job Type: Full Time

Shift: US Hours

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1. PRE-REQUISITES
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• Passionate for security
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• Hands-on experience with Security products and technology
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• Strong people management skills
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• Possess customer centric approach with empathy
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• Managed Network and Security “24x7” support experience on global large-scale networks
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• Strong communication, presentation and customer handling skills
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• Ability to offer technical and experience-based advice to executives, colleagues and subordinates
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• Proven ability on security automation
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• Technical expertise in multi-vendor environment
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• Firewall: Palo Alto, Fortinet, Checkpoint
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• VPN: SSL VPN Global Protect, Cisco Anyconnect
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• SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma
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• NAC: Aruba Clear Pass, Cisco ISE
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• Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler
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• SIEM
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1. RESPONSIBILITIES
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• Manage Security Operations Center 24x7
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• Security Device Management for global enterprise large scale customer
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• Manage team of Security Engineers
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• Handle Incident, Problem and Change Management as per ITIL framework
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• Handle technical escalations
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• Manage ticket queue, participate in Severity 1 and Severity 2 tickets
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• Create Service Improvement Program
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• Create and Present Root Cause Report for security incident
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• Act as point of contact for large clients
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• Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program
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• Lead Patch Management process on all Security devices
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• Act as lead for Security Incidents and owner for investigation as well as follow-up actions
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• Build and present weekly/ monthly/ quarterly performance reports and measurement metrics
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• Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function
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• Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.
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• Mentor and conduct training programs
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• Create and present annual evaluations, performance development plans and KRAs
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• Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles
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1. TRAINING AND CERTIFICATION
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• PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH
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1. EXPERIENCE
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• Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network environment
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1. EDUCATION
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• Bachelor in Engineering - Computers/Electronics/Communication or related field
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• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience
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INDGN2026