Program Manager / Project Manager - Salesforce (Vehicle Finance)

Role Overview

We are seeking an experienced Program Manager – Salesforce with 7+ years of experience to lead and manage large-scale Salesforce initiatives. The role involves end-to-end ownership of Salesforce-based Loan Origination System (LOS) programs, driving delivery, stakeholder alignment, and business outcomes in the Vehicle Finance domain.

Key Responsibilities

Program / Project Delivery

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• Lead end-to-end delivery of Salesforce programs including planning, execution, monitoring, and closure.
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• Define project scope, timelines, milestones, and resource planning.
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• Ensure timely and high-quality delivery aligned with business objectives and regulatory requirements.
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Salesforce Implementation Oversight

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• Oversee Salesforce LOS implementation including workflows, approvals, integrations, and reporting.
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• Ensure alignment with business processes such as lead management, credit evaluation, sanctioning, and disbursement stages.
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Stakeholder & Vendor Management

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• Coordinate with Business, Credit, Operations, IT, Product, Risk, and Compliance teams.
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• Manage external vendors / SI partners for development and support activities.
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• Drive governance forums, status reporting, and steering committee updates.
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Domain Leadership – Vehicle Finance

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• Drive implementation of vehicle finance journeys (2W, PV, CV, CE, Tractor) on Salesforce.
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• Ensure alignment with end-to-end LOS lifecycle including sourcing, underwriting, approval, and disbursement processes.
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Risk, Compliance & Governance

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• Ensure adherence to regulatory, audit, and compliance requirements.
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• Identify and mitigate project risks, dependencies, and bottlenecks.
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• Maintain proper documentation, audit trails, and control frameworks.
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Process Optimization & Transformation

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• Drive initiatives to improve TAT, customer experience, and operational efficiency.
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• Lead transformation initiatives such as automation, integration enhancements, and cross-sell enablement.
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Testing & Release Governance

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• Oversee SIT/UAT cycles, release planning, and production deployment.
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• Ensure defect closure, stability, and user adoption post go-live.
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Required Skills & Competencies

Functional & Domain Skills

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• Strong understanding of Vehicle Finance / Auto Loans / LOS processes
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• Experience working on Salesforce (Sales Cloud / LOS implementations)
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• Understanding of credit workflows, approval matrix, and compliance-driven processes
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Program Management Skills

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• Proven experience in managing large programs and cross-functional teams
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• Strong planning, risk management, and delivery governance capabilities
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• Experience in Agile / Hybrid delivery models
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Technical Understanding

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• Basic understanding of Salesforce architecture (objects, workflows, integrations)
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• Exposure to integrations with systems such as credit bureaus, BRE, core banking, APIs
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Communication & Leadership

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• Excellent stakeholder management and executive communication skills
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• Ability to drive alignment across business and technology teams
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• Strong decision-making and problem-solving abilities
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Experience & Qualification

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• 7+ years of experience in Project/Program Management
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• Prior experience in Salesforce implementations (mandatory)
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• Experience in BFSI / NBFC domain (Vehicle Finance preferred)
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• Bachelor's degree in Engineering / Technology / Business
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• PMP / Prince2 / Salesforce certifications (preferred)
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Preferred Exposure

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• Salesforce LOS / CRM transformation programs
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• Vendor management and SI engagement
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• Digital transformation initiatives in lending journeys
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Key Success Factors

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• Strong ownership of large-scale Salesforce delivery programs
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• Ability to manage complex stakeholder ecosystem
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• Expertise in vehicle finance processes and LOS lifecycle
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• Focus on delivery excellence, compliance, and business outcomes
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