Posted 19 August, 2026
Assistant Manager Collections
TP
Chennai, TN, IN
Full Time
Reference: 62da088fb3a0e7b3
Job Description
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- Manage daily collections operations and ensure achievement of collection and recovery targets. \n
- Lead, coach, and mentor team leaders and collection executives to improve performance and productivity. \n
- Monitor collection strategies and implement action plans to reduce delinquency rates. \n
- Review team performance through regular audits, dashboards, and performance reports. \n
- Ensure compliance with banking regulations, company policies, and customer service standards. \n
- Drive customer-centric collection practices while maintaining professional and ethical recovery methods. \n
- Analyze portfolio trends, payment behaviors, and collection effectiveness to identify improvement opportunities. \n
- Handle escalated customer concerns and provide timely resolution. \n
- Collaborate with Quality, Training, Operations, and Business stakeholders to enhance process efficiency. \n
- Conduct performance reviews, coaching sessions, and team engagement activities. \n
- Prepare and present MIS reports on collections performance, productivity, and operational metrics. \n
- Support workforce planning, resource allocation, and capacity management initiatives. \n
- Bachelor's Degree in any discipline. \n
- 5+ years of experience in Banking Collections, Customer Support Operations, Recovery Management, or Financial Services. \n
- Minimum 2 years of team management experience. \n
- Strong understanding of collections processes, delinquency management, and customer service practices. \n
- Excellent communication, leadership, and stakeholder management skills. \n
- Proficiency in MS Excel, PowerPoint, and reporting tools. \n
- Strong analytical and problem-solving abilities. \n
- sExperience managing secured or unsecured loan collections, credit card collections, or retail banking portfolios \n
- .Knowledge of collection compliance, regulatory guidelines, and risk management practices \n
- .Experience in BPO, Banking, NBFC, or Financial Services environments \n
- .Exposure to quality management, process improvement, and performance management frameworks \n
Required Qualifications
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\n Preferred Qualification
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