Key Accounts Manager (Sales)

Key Responsibilities %CF; Manage and grow relationships with assigned key accounts. %CF; Develop account plans to achieve sales and revenue targets. %CF; Understand customer business objectives and recommend suitable products or solutions. %CF; Identify opportunities for upselling, cross-selling, and expanding business within existing accounts. %CF; Conduct regular business reviews with customers to assess performance and future opportunities. %CF; Negotiate commercial terms, contracts, and pricing in line with company policies. %CF; Coordinate with internal teams including Operations, Customer Success, Product, Finance, and Supply Chain to ensure seamless execution. %CF; Resolve customer issues promptly and maintain high levels of customer satisfaction. %CF; Monitor market trends, competitor activities, and customer requirements to identify growth opportunities. %CF; Prepare sales forecasts, account reports, and pipeline updates for management. %CF; Ensure timely collections and support receivables management where applicable. %CF; Maintain accurate customer records and sales activities in the CRM system. Required Qualifications %CF; Bachelors degree in Business Administration, Marketing, Sales, or a related field. %CF; 2-3 years of experience in Key Account Management, B2B Sales, Enterprise Sales, or Business Development. %CF; Proven track record of managing strategic customer relationships and achieving sales targets. %CF; Experience in CRM platforms such as Salesforce, Zoho CRM, HubSpot, or Microsoft Dynamics is preferred. Required Skills %CF; Strong relationship-building and stakeholder management skills. %CF; Excellent negotiation and influencing abilities. %CF; Strong communication and presentation skills. %CF; Analytical mindset with the ability to interpret sales data and customer insights. %CF; Problem-solving and conflict resolution skills. %CF; Commercial and financial acumen. %CF; Excellent planning, organization, and time management skills. %CF; Proficiency in Microsoft Excel, PowerPoint, and CRM software. Key Performance Indicators (KPIs) %CF; Revenue growth from key accounts. %CF; Customer retention rate. %CF; Account profitability. %CF; Upselling and cross-selling performance. %CF; Customer satisfaction (CSAT/NPS). %CF; Sales target achievement. %CF; Collection efficiency and receivables (where applicable). %CF; CRM data accuracy and reporting compliance. Preferred Attributes %CF; Customer-first mindset. %CF; Strategic thinking and business acumen. %CF; Self-motivated and target-oriented. %CF; Ability to manage multiple stakeholders and priorities. %CF; Adaptable and collaborative team player.