Associate/Assistant Director - AI Adoption & Governance

Responsibilities

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• Act as the primary point of contact for client governance and provide a high-touch "Silk Glove Treatment (SGT)" experience to drive successful adoption of AI and automation solutions.
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• Understand client workflows, operational challenges, and business objectives to identify opportunities for AI-driven productivity improvements and delivery efficiencies
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• Assess use cases, recommend solutions leveraging the Agent Fleet Platform and Agent Fleet Assistant, and support deployment across internal and client user groups
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• Gather, prioritize, and translate client and delivery requirements into clear functional specifications, partnering with Acuity’s Tech team and Delivery teams for implementation
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• Drive user adoption, engagement, and change management activities to maximize solution utilization and business impact
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• Monitor adoption, usage, productivity, and business outcome KPIs; analyze trends and recommend actions to improve value realization
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• Establish and manage governance cadences with clients, including regular reviews of progress, feedback, enhancement opportunities, risks, and issue resolution
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• Coordinate closely with Delivery, Technology (ASL), and other stakeholders to manage escalations, enhancements, fixes, and continuous improvements
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• Lead implementation planning, stakeholder communication, and execution tracking to ensure timely and successful solution rollout
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• Prepare and present executive-level reports, dashboards, and success stories highlighting adoption, business benefits, and overall client experience
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Required Background

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• Post-Graduation in any stream (technology background preferred)
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• Minimum 10 years of experience in Product Management including requirement assessment, solution building and implementation
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• Experience in AI, automation, digital transformation, SaaS, or technology consulting roles with significant client-facing responsibilities.
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• Strong understanding of Banking domain (commercial and investment banking)
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• Passion to help find new technology solutions and drive operational efficiencies
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• Strong stakeholder management, program governance, business analysis, and change management skills
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• Ability to manage multiple tasks simultaneously and deliver timely resolutions
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• Proficiency in MS Office suite specially Microsoft Excel, Word and Power Point
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