Assistant Manager Collections

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• Manage daily collections operations and ensure achievement of collection and recovery targets.
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• Lead, coach, and mentor team leaders and collection executives to improve performance and productivity.
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• Monitor collection strategies and implement action plans to reduce delinquency rates.
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• Review team performance through regular audits, dashboards, and performance reports.
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• Ensure compliance with banking regulations, company policies, and customer service standards.
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• Drive customer-centric collection practices while maintaining professional and ethical recovery methods.
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• Analyze portfolio trends, payment behaviors, and collection effectiveness to identify improvement opportunities.
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• Handle escalated customer concerns and provide timely resolution.
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• Collaborate with Quality, Training, Operations, and Business stakeholders to enhance process efficiency.
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• Conduct performance reviews, coaching sessions, and team engagement activities.
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• Prepare and present MIS reports on collections performance, productivity, and operational metrics.
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• Support workforce planning, resource allocation, and capacity management initiatives.
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Required Qualifications

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• Bachelor's Degree in any discipline.
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• 5+ years of experience in Banking Collections, Customer Support Operations, Recovery Management, or Financial Services.
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• Minimum 2 years of team management experience.
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• Strong understanding of collections processes, delinquency management, and customer service practices.
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• Excellent communication, leadership, and stakeholder management skills.
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• Proficiency in MS Excel, PowerPoint, and reporting tools.
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• Strong analytical and problem-solving abilities.
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Preferred Qualification

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• sExperience managing secured or unsecured loan collections, credit card collections, or retail banking portfolios
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• .Knowledge of collection compliance, regulatory guidelines, and risk management practices
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• .Experience in BPO, Banking, NBFC, or Financial Services environments
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• .Exposure to quality management, process improvement, and performance management frameworks
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