Salesforce Project Manager

Experience

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• 10+ years of overall IT project management experience.
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• Minimum 5+ years of hands-on project management experience delivering Salesforce projects.
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• Experience managing enterprise-scale Salesforce implementations for US-based customers.
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Role Overview

We are seeking a highly skilled and results-oriented Salesforce Project Manager to lead complex Salesforce transformation programs across Sales Cloud, Service Cloud, and Experience Cloud platforms. The ideal candidate will have a proven track record of managing large-scale Salesforce implementations involving integrations, data migrations, multiple stakeholder groups, and geographically distributed teams.

This role requires strong customer-facing skills, exceptional stakeholder management capabilities, and experience successfully delivering projects for US clients while ensuring alignment with business objectives, timelines, budgets, and quality standards.

Key Responsibilities

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• Lead end-to-end delivery of Salesforce programs and projects across Sales Cloud, Service Cloud, and Experience Cloud.
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• Manage project scope, timelines, budgets, risks, dependencies, and overall delivery governance.
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• Serve as the primary point of contact for US-based customers and executive stakeholders.
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• Drive project planning, execution, status reporting, change management, and stakeholder communication.
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• Coordinate with business stakeholders, Salesforce architects, developers, administrators, QA teams, and integration teams.
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• Manage large cross-functional project teams, including onsite, offshore, and vendor resources.
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• Lead workshops, requirement discussions, solution reviews, and steering committee meetings.
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• Ensure successful execution of Salesforce integrations with enterprise applications such as ERP, CRM, Marketing Automation, Identity Management, and third-party platforms.
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• Oversee data migration activities including planning, mapping, cleansing, validation, cutover, and post-production support.
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• Proactively identify, assess, and mitigate project risks and issues.
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• Drive adherence to project governance, Agile/Scrum methodologies, and delivery best practices.
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• Ensure successful project deployment and transition to support teams.
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• Monitor project financials, resource utilization, and delivery KPIs.
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Required Qualifications

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• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
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• Minimum 5 years of Salesforce Project Management experience.
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• Strong experience delivering projects involving: Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud
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• Proven experience managing large-scale Salesforce transformation and implementation projects.
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• Experience leading project teams of 15+ resources, including business analysts, architects, developers, QA, and integration specialists.
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• Strong experience managing US customers and distributed global delivery teams.
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• Experience with Salesforce integration projects leveraging APIs, middleware, ETL tools, and third-party systems.
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• Strong experience managing complex data migration initiatives from legacy systems to Salesforce.
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• Expertise in Agile, Scrum, and hybrid project delivery methodologies.
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• Excellent communication, presentation, negotiation, and stakeholder management skills.
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• Proven ability to manage multiple priorities and deliver projects within scope, budget, and schedule.
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Preferred Qualifications

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• Salesforce certifications such as: Salesforce Certified Administrator Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Salesforce Experience Cloud Consultant Salesforce Certified Application Architect (preferred)
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• PMP, PMI-ACP, PRINCE2, or Scrum Master certification.
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• Experience working with enterprise integration platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
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• Experience delivering projects in highly regulated or large enterprise environments.
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Key Competencies

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• Executive Stakeholder Management
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• Customer Relationship Management
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• Program & Project Governance
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• Agile Delivery Management
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• Team Leadership & Mentoring
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• Risk & Issue Management
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• Budget & Resource Management
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• Salesforce Delivery Leadership
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• Integration & Data Migration Oversight
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• Strategic Planning & Execution
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Success Profile

The successful candidate will be a confident client-facing leader who can manage large Salesforce programs, build strong relationships with US customers and executives, effectively lead diverse teams, and consistently deliver high-quality Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud platforms.