Salesforce CRM COE Lead

Job Description: Salesforce CRM CoE Lead

Core Experience & Skills:

The Salesforce CRM CoE Lead will spearhead the client's Center of Excellence (CoE) initiative - driving demand shaping, team structuring, commercial definition, operating model design, hiring, and service delivery initiation. This role serves as a critical bridge between business stakeholders and the Infosys team, requiring deep Salesforce domain expertise, strong CRM/CoE SME capabilities, and the ability to influence and build relationships with C-level executives

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• Establish and lead a Salesforce Center of Excellence (CoE), including defining frameworks, best practices, and delivery /governance
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• Design and implement Salesforce-centric solutions and technical architectures across multiple Salesforce Clouds
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• Define and enforce standards for data architecture, integrations, and security models within the Salesforce ecosystem
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• Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor for Salesforce transformation initiatives
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• Build, mentor, and manage a high-performing offshore team comprising architects, developers, and consultants
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• Collaborate with sales teams to shape deals, provide solutioning, and support pre-sales activities
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• Define and execute the strategy for building, scaling, and maturing the Salesforce practice
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• Education: Any Bachelor's/master's degree+ MBA (preferred)
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• Mandatory Certifications: Salesforce Certified System Architect and Salesforce Certified Application Architect
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• Team: Have led a team of approximately 10 to 30
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• Industry: Financial Services (FINS), with a focus on Insurance and Banking sectors
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• Location: Bangalore (preferred), Pune, Hyderabad is also fine.
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