Head of Contact Center

Hiring | Contact Center Head

We are hiring a Contact Center Head for a fast-growing AI-enabled startup based in Bengaluru .

Location: Bengaluru

CTC: Up to ₹40 LPA

What We’re Looking For:

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• 10+ years of experience in Contact Center / Customer Operations
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• Experience managing large-scale inbound & outbound call center operations
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• Proven experience handling multiple call centers / large teams
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• Strong understanding of operational metrics — SLA, CSAT, AHT, NPS, productivity, attrition & quality
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• Experience in process optimization, workforce management and operational strategy
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• Ability to drive both strategy and execution
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• Strong exposure to AI-enabled automation, digital transformation and technology-led customer operations
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• Excellent stakeholder and people management skills
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Ideal candidate: Someone who has successfully scaled and managed large contact center operations while leveraging technology and AI to improve customer experience, productivity and efficiency .

Interested candidates can share their updated CVs at [email protected] or Whatsapp on 7004406945