Consultant Tech Lead- Service Now Platform
Skill - Technical Lead - service Now
Level - Consultant Technical Lead
Category - Ordinary
Role:
- Guides the execution of technical governance process
- Supports Architects in high level design and provide evaluation of demands against platform architecture, capabilities and best practices
- Defines platform best practices and configuration and codings standards
- Supports design and implementation of platform operating model to achieve desired outcomes and foster end-user adoption
Offshore internal New Need for 36 months for CMDB TechLead supporting One Piece 2026 milestones; avoiding delivery delays on RTS 114550
Context
. Role required to deliver 2026 milestones of the One Piece Program
. Position linked to RTS 114550
. Expertise needed to steer the CMDB service mapping scope within the ServiceNow platform build
. Role contributes to both build and run as part of ServiceNow Center of Excellence setup
Team size & locations
. Current team of 3 people (one in france and two in india); this role is located in India
. Internal sourcing successful with identified profile (Elangovan Dharmalingam)
. Offshore setup aligned with existing team structure
Skills and deliveries
. DeliverTechnical Lead responsibilities interfacing with multiple feature teams
. Apply Agile methodology and advanced Jira practices
. Use strong knowledge of SG ecosystem and basic understanding of infrastructure and CMDB CI interactions
. Ensure stakeholder management, communication, and coordination across teams
. Contribute to the build activities on the ServiceNow platform
. If not staffed, One Piece Program risks significant delivery delays
Sourcing strategy & outcomes
. Search conducted mainly within GTE in India
Experiences :
- Enterprise security and architecture
- ServiceNow CSA, CAD certification (ideally CTA also)
- Experience on platform governance
- Experience with data and process modeling
Role:
The Consultant Tech Lead- Service Now Platform is responsible for configuring, maintaining, and optimizing the ServiceNow Discovery module to ensure accurate and efficient asset discovery and integration with the CMDB. This role involves managing both agentless and agent-based discovery setups, overseeing MID Server installations, and troubleshooting discovery-related issues in collaboration with other technical teams.
Key Responsibilities:
Configure and maintain the ServiceNow Discovery platform.
Manage agentless and agent-based discovery setup and configurations.
Install, configure, and manage ServiceNow MID Servers.
Ensure proper integration between Discovery and the ServiceNow CMDB.
Troubleshoot and resolve Discovery issues, coordinating investigations and solutions with other team
