Job Title: L2 Network Security & Wireless Engineer – Managed Services

Interview Process: 1st round virtual, 2nd F2F

Skill: Network Security and Wireless

Salary: 14 LPA

Required Experience: 6+ Years

Location: Bangalore

Role Overview

We are seeking a skilled and customer-focused L2 Network Security & Wireless Engineer to support enterprise customers within a Managed Services environment. The engineer will be responsible for monitoring, troubleshooting, incident resolution, change implementation, and operational support across network, security, and wireless infrastructure while ensuring adherence to SLA commitments and operational excellence.

Key Responsibilities

Network Operations

· Provide Level-2 support for enterprise network infrastructure.

· Troubleshoot and resolve incidents related to Routing, Switching, WAN, LAN, and SD-WAN technologies.

· Perform configuration changes, upgrades, and maintenance activities through approved change management processes.

· Monitor network performance and proactively identify potential issues.

· Support ISP coordination and circuit troubleshooting.

Security Operations

· Manage and troubleshoot Firewall, VPN, and Network Security solutions.

· Support security policy implementation and rule modifications.

· Analyze firewall logs and investigate security-related incidents.

· Assist in vulnerability remediation and security compliance activities.

· Coordinate with OEM vendors for TAC support and issue resolution.

Wireless Operations

· Manage enterprise wireless infrastructure and controllers.

· Troubleshoot wireless connectivity, roaming, authentication, and performance issues.

· Support wireless surveys, AP deployments, and optimization activities.

· Monitor wireless network health and user experience.

Service Delivery & Operations

· Ensure adherence to SLAs, OLAs, and customer operational processes.

· Participate in Major Incident Management and Problem Management activities.

· Perform root cause analysis and provide preventive recommendations.

· Maintain operational documentation, runbooks, and knowledge articles.

· Participate in on-call support and planned maintenance activities.

· Support customer audits, reporting, and governance requirements.

Technical Skills Required

Networking

· Cisco Routing & Switching

· BGP, OSPF, EIGRP, STP, HSRP, VRRP

· VLANs, QoS, NAT, ACLs

· WAN Technologies and MPLS

· SD-WAN (Cisco Viptela, Fortinet, VMware Velocloud preferred)

Security

· Fortinet FortiGate Firewalls

· Cisco Firepower / ASA

· Palo Alto Networks (Preferred)

· IPSec VPN, SSL VPN

· Network Access Control concepts

· Security Incident Analysis

Wireless

· Cisco Wireless LAN Controllers (WLC)

· Cisco Catalyst Wireless

· Aruba Wireless Solutions

· Wireless Security and Authentication

· RF Fundamentals and Troubleshooting

Monitoring & Tools

· SolarWinds

· Cisco DNAC

· HPE OneView (Preferred)

· ServiceNow

· Network Monitoring and Alerting Platforms

Certifications (Preferred)

· CCNA / CCNP Enterprise

· Fortinet NSE 4 / FCP

· Cisco Wireless Certifications

· Palo Alto PCNSA (Preferred)

· ITIL Foundation

Soft Skills

· Strong troubleshooting and analytical skills.

· Excellent communication and customer-facing abilities.

· Ability to manage multiple incidents and priorities.

· Strong documentation and reporting skills.

· Team-oriented with a proactive mindset.

Key Performance Indicators (KPIs)

· SLA Compliance

· Incident Resolution Time

· First-Time Fix Rate

· Change Success Rate

· Customer Satisfaction (CSAT)

· Service Availability

Preferred Managed Services Experience

· Experience supporting large enterprise environments.

· Exposure to multi-vendor infrastructure.

· Experience managing 1,000+ network devices across multiple locations.

· Knowledge of ITIL processes including Incident, Change, Problem, and Request Management.