Staff Business Systems Analyst (Salesforce)

Role

We are looking for a Staff Business System Analyst to join our team. This is a remote position within India reporting directly to the Director CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud / Experience Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.

• Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools, workflows, and data models
• Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification
• Lead business and functional requirements while defining and prioritizing scoping
• Partner with cross-functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner
• Lead the end-to-end implementation, evolution, and optimization of GTM process and workflows in Salesforce.

Who You Are (Success Profile)

• You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner, leveraging dynamic range to navigate seamlessly between high-level strategy and hands-on execution while operating with unyielding integrity.

• You are a tenacious problem-solver who runs toward challenges, knowing that finding solutions to hard problems delivers the biggest impact.

• You are a high-trust collaborator who embraces our challenge culture by giving and receiving candid, respectful feedback to earn trust and elevate the entire team.

• You possess a true growth mindset, actively seeking feedback to continuously develop yourself, become a stronger teammate, and drive your work with purpose.

What We're Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

• 8-10 years of IT professional experience in software development with a focus on system software

• 6+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms

• Proven experience driving system implementation, agile project management, and data flow

• Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management

What Will Make You Stand Out (Preferred Qualifications)

• Deep knowledge of implementing complex processes including account management, opportunity management, and partner management processes

• Availability to support business-critical production issues 24x7 when necessary

• Sales Cloud / Experience Cloud Certification or direct Sales Cloud / Experience Cloud implementation experience

#LI-NT1

#LI-Remote