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Posted 19 August, 2026

SME - SAP VIM

NR Consulting
Bangalore,Karnataka Full Time
Reference: 365_463738_26-23356
Title: SME - SAP VIM
Location: Bangalore
Exp: 10+ Years

Job Description:

Key Responsibilities
Working under the guidance and priorities established by the Invoicing Tech Lead, the SAP VIM Functional Consultant will:
SAP VIM Operational Support
  • Serve as the functional subject matter expert for SAP Vendor Invoice Management (VIM).
  • Rapidly assess and resolve the existing backlog of production incidents and standard operational requests.
  • Troubleshoot functional issues across SAP VIM and related invoice processing workflows.
  • Partner with AMS resources to improve the quality and speed of issue resolution.
  • Identify recurring production issues and recommend permanent corrective actions.
AMS Stabilization & Capability Building
  • Partner with the Invoicing Tech Lead to stabilize the AMS support model.
  • Assess current support processes, documentation, and operational maturity.
  • Identify knowledge gaps within the AMS team and implement improvements.
  • Establish repeatable operational practices that improve support quality and consistency.
  • Mentor AMS team members to increase functional capability and reduce dependency on key individuals.
Knowledge Management
  • Inventory existing support documentation and knowledge assets.
  • Create, update, and organize functional knowledge articles, troubleshooting guides, and operational runbooks.
  • Develop documentation that enables faster incident resolution and knowledge transfer.
  • Ensure documentation is maintainable and aligned with operational best practices.
Training & Enablement
  • Develop a standardized onboarding and training plan for new AMS team members supporting SAP VIM.
  • Create role-based training materials and learning paths.
  • Develop end-user documentation and self-service guidance to improve user adoption and reduce support demand.
  • Identify opportunities to improve functional knowledge across both IT and business users.
Continuous Improvement & Shift Left
  • Analyze incident and service request trends to identify recurring issues and operational inefficiencies.
  • Recommend and implement improvements that reduce support volume and improve system stability.
  • Identify opportunities to shift work left through improved documentation, user enablement, automation, and process improvements.
  • Partner with development and functional teams to propose long-term solutions for recurring problems.
AI & Knowledge Innovation
  • Identify opportunities to leverage Generative AI to improve operational support.
  • Design and develop a GPT-based knowledge assistant or similar AI persona to help end users and AMS analysts self-resolve common issues.
  • Structure knowledge content to maximize AI usability and searchability.
  • Recommend additional opportunities for AI-enabled support within the invoicing domain.
Cross-Functional Collaboration
  • Work closely with the Invoicing Tech Lead, AMS resources, business stakeholders, developers, and ERP delivery teams.
  • Provide clear recommendations for operational improvements based on data and observed support patterns.
  • Escalate architectural or strategic decisions while independently executing day-to-day priorities.
  • Contribute to a culture of continuous improvement and operational excellence.
Required Technical Expertise
SAP Applications
  • SAP Vendor Invoice Management (OpenText VIM)
  • SAP FI
  • SAP MM
  • Invoice Processing
  • Workflow Configuration
  • Exception Handling
  • Invoice Approval Processes
Operational Support
  • Production Support
  • Incident Management
  • Service Request Management
  • Root Cause Analysis
  • Problem Management
  • Knowledge Management
Continuous Improvement
  • Operational Process Improvement
  • Documentation Development
  • Training Development
  • Support Model Optimization
  • KPI Analysis
  • Shift Left Strategies
AI & Automation
  • Generative AI knowledge assistants (e.g., GPT)
  • Knowledge base optimization
  • Self-service enablement
  • Process automation concepts
Qualifications
  • Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
  • Demonstrated success leading production support stabilization initiatives.
  • Strong understanding of SAP FI, MM, and invoice processing workflows.
  • Experience creating operational documentation, knowledge bases, and onboarding materials.
  • Experience analyzing support metrics and implementing continuous improvement initiatives.
  • Ability to work independently with minimal supervision while maintaining strong stakeholder communication.
  • Excellent analytical, organizational, and problem-solving skills.
  • Strong written and verbal communication skills with the ability to simplify complex functional concepts.
Desired Characteristics
The ideal consultant is:
  • Action-oriented and self-directed.
  • Comfortable operating in ambiguous environments.
  • Focused on execution and measurable outcomes.
  • Passionate about operational excellence and knowledge sharing.
  • Skilled at building sustainable support capabilities rather than simply resolving tickets.
  • Able to quickly earn credibility with both business users and technical teams.
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