Posted 19 August, 2026
Eagle STAR/PACE Developer & L2/L3 Production Support Analyst
NR Consulting
Chennai,Tamil Nadu
Full Time
Reference: 365_463738_26-23270
Title: Eagle STAR/PACE Developer & L2/L3 Production Support Analyst
Location: Chennai
Exp: 6+ Years
Job Description:
Key Responsibilities
Production Support (L2/L3)
Location: Chennai
Exp: 6+ Years
Job Description:
Key Responsibilities
Production Support (L2/L3)
- Monitor, analyze, and resolve production incidents within SLA.
- Perform root cause analysis (RCA) for recurring/systemic issues.
- Provide functional and technical troubleshooting for Eagle STAR & PACE.
- Support batch processing, job monitoring, and data validation.
- Handle escalations and coordinate with development and infrastructure teams.
- Support release deployments and post-implementation validation.
- Prepare documentation, runbooks, and knowledge articles.
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Strong hands-on experience with:
- Eagle STAR (Performance, Reporting)
- Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
- Oracle SQL / PL-SQL (data analysis & troubleshooting)
- Experience with Eagle Data Model
- Job scheduling tools (Control-M / Autosys preferred)
- Understanding of SDLC, change management, and production release processes
- Experience using ticketing tools (ServiceNow / Jira)
- Investment Management / Asset Management domain knowledge
-
Understanding of:
- Security reference data
- Pricing & corporate actions
- Portfolio positions & transactions
- Performance measurement concepts (TWR preferred)
- 6+ years overall IT experience
- 4+ years hands-on experience in Eagle STAR & PACE support
- Experience in L2/L3 Production Support environment
- Strong analytical & problem-solving skills
- Ability to work under tight reporting deadlines
- Good communication with business users and PM teams
- Ability to work in onshore/offshore model
- Experience with FactSet or other performance systems
- Exposure to Eagle Accounting
- Experience in performance attribution environments
