UPI / NPCI Payment Application Support

Title: UPI / NPCI Payment Application Support
Location: Mumbai
Exp: 2-5 Years

Job Description:
Key Responsibilities

• Monitor UPI/payment transactions and identify failed, pending, timeout and reversal transactions.
• Provide first-level support for UPI payment-related issues.
• Understand UPI, NPCI, VPA, PSP, P2P and P2M transaction flows.
• Perform basic transaction validation using RRN, UTR, Transaction ID and application logs.
• Perform basic SQL queries for transaction/status validation.
• Monitor application dashboards and logs and identify abnormalities.
• Log update and track incidents/tickets within defined SLA.
• Escalate complex issues to L2/L3 teams with complete transaction details and initial analysis.
• Support transaction reconciliation and follow up on exceptions.
• Coordinate with internal teams and banking/payment stakeholders for issue resolution.
• Prepare basic incident updates and support RCA data collection.

Mandatory Skills
2–5 years of experience in Application/Production Support.
Hands-on experience in UPI / Payments / Banking domain.
Good understanding of NPCI, UPI, VPA, PSP, P2P & P2M.
Basic SQL knowledge.
Basic understanding of APIs, logs and transaction monitoring.
Good communication and incident-handling skills.
Willingness to work in rotational shifts / 24x7 support, if required.

Good to Have:
Experience with monitoring tools such as Splunk, ELK, Grafana, Kibana or similar.