Senior Salesforce Developer, Service Cloud

What you'll do:

• Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions
• Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, Salesforce Knowledge and Experience Cloud.
• Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems, Jira & other external systems).
• Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination.
• Drive defining, estimating, and shaping technical approaches/solutions using best practices
• Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components
• Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation
• Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience
• Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders

This role requires :

• Bachelor's Degree in Computer Science, Management Information Systems or the equivalent related experience
• 5+ years of hands-on development in Salesforce development, includes Service Cloud & Experience Cloud, from business requirements assessment to solutions as well as coordinating/leading solution design, development/configuration, and deployment using Salesforce Service Cloud features
• Experience with Salesforce Omni Channel, Chat, Entitlements and Milestones.
• 5+ years of Salesforce Development experience (Apex, Trigger, Lightning Web Components and SOQL/SOQL) with proven track record of successful project delivery.
• Experience in developing customer-facing interfaces using HTML, CSS, JavaScript and UI frameworks within Lightning components.
• Excellent systems integration experience with REST, Web Services APIs and third-party applications.
• Experience automation process with Flows and Salesforce Sharing & Security model.
• Strong understanding of object-oriented concepts, application design principles and design patterns.
• Experience using effective methodologies (e.g. Agile, test-driven development) and continuous development tools (e.g. SFDX, GIT, Jenkins, Ant etc)
• Ability to work autonomously and organize your own time.
• Excellent written and oral communication skills.
• Salesforce Certifications (Salesforce Platform Developer, Platform Developer II or Salesforce Service Cloud Certification) are a plus
• Experience with Salesforce AgentForce, Data360 are a plus.