Coupa Consultant

Key Responsibilities

Coupa Functional & Configuration

• Configure and support Coupa P2P, Invoicing, Expenses (T&E), and Approval workflows.
• Maintain approval matrices, including commodity-based and amount-based approvals.
• Configure requisition, purchase order, invoice, contract, and expense policies.
• Maintain chart of accounts, cost centers, entities, and accounting configurations.
• Support Coupa releases, upgrades, regression testing, and enhancements.
• Translate business requirements into effective Coupa configurations.

Production Support & Operations

• Provide L1/L2/L3 functional support for Coupa production issues.
• Analyze tickets related to user access, approvals, invoice routing, expense processing, and card feeds.
• Perform root cause analysis and recommend corrective actions.
• Coordinate with Coupa Support for product limitations, defects, and technical issues.
• Ensure timely ticket resolution, documentation, and stakeholder communication.

Access, Controls & Compliance

• Manage Coupa user roles, permissions, and access provisioning.
• Ensure access is aligned with Segregation of Duties (SoD) and audit requirements.
• Validate access requests against finance and compliance guidelines.
• Support internal and external audits by providing configuration evidence and process documentation.

Integrations & Data

• Work with technical teams on Coupa integrations with ERP systems, expense/card platforms, HR systems, and reporting tools.
• Validate inbound and outbound data, lookup values, and master data synchronization.
• Support UAT and business validation for integrations and system enhancements.
• Troubleshoot functional issues related to integration and data flows.

Stakeholder Management

• Act as a functional SME for Finance, Procurement, Accounts Payable, and T&E teams.
• Conduct user walkthroughs, product demonstrations, and functional training.
• Coordinate with business stakeholders to understand requirements and deliver solutions.
• Support cutover, go-live, and hypercare activities.

Required Skills & Experience

• 5–7 years of hands-on Coupa functional experience.
• Strong expertise in Coupa Procure-to-Pay (P2P) and Invoicing.
• Strong experience with Approval configurations and approval matrices.
• Good understanding of T&E / Expense management processes.
• Experience in Coupa production support and ticket-based operations.
• Strong understanding of finance and procurement business processes.
• Experience with Coupa configuration, enhancements, and release management.
• Strong analytical, troubleshooting, documentation, and communication skills.