Voice process

Voice Process Executive – US & UK Project

Company: Sutherland

Location: Chennai, Tamil Nadu

Employment Type: Permanent / Full-Time

Process: Voice Process – US & UK Projects

Salary: ₹3.5 LPA Fixed

Job Summary

Sutherland is hiring Voice Process Executives for its US & UK customer support projects in Chennai. The role involves handling customer interactions over the phone, understanding customer requirements, resolving queries, and delivering a high-quality customer experience.

Key Responsibilities

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• Handle inbound/outbound customer calls for US and UK clients .
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• Understand customer queries and provide accurate and professional resolutions.
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• Maintain excellent communication and customer service standards.
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• Handle customer complaints, requests, and escalations effectively.
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• Follow defined process guidelines, quality standards, and compliance requirements.
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• Maintain accurate customer information and update systems as required.
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• Meet process-specific targets related to quality, productivity, and customer satisfaction .
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• Coordinate with internal teams whenever required to resolve customer issues.
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• Maintain professionalism while communicating with international customers.
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Required Skills

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• Excellent verbal English communication skills .
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• Good listening and comprehension skills.
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• Clear pronunciation and professional communication.
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• Strong customer-handling and problem-solving abilities.
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• Comfortable speaking with US and UK customers .
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• Basic computer knowledge and ability to work with multiple systems.
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• Positive attitude and willingness to work in a customer-facing voice process.
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• Candidates should be comfortable working in rotational shifts / international shifts , as required by the process.
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Eligibility

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• Freshers and experienced candidates can be considered, depending on process requirements.
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• Candidates must be comfortable working from the Chennai office .
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• Good spoken English is mandatory.
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• Candidates should be flexible with US/UK shift timings.
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Compensation & Employment

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• CTC: ₹3.5 LPA Fixed
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• Employment: Permanent
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• Work Type: Full-Time
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• Location: Chennai
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• Process: International Voice – US & UK
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Why Join Sutherland?

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• Work with a globally recognized organization.
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• Opportunity to work on international US & UK projects .
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• Exposure to global customers and international processes.
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• Career growth and learning opportunities.
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• Permanent employment opportunity.
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Interested candidates can apply/share their updated resume for the Voice Process opportunity in Chennai.