People Operations Specialist

Location: Bangalore, India (Hybrid)

Role Purpose

As Couchbase evolves its People Operations model, this role acts as the bridge between foundational HR execution and the future of work. You will manage the day-to-day transactional, compliance, and lifecycle operations that keep our team running smoothly, while actively participating in projects that transform how that work gets done.

In this position, you will leverage company-approved AI tools to automate data processing, streamline administrative workflows, and eliminate routine manual tasks. Your day-to-day will balance hands-on People Ops support with AI-forward initiatives, using tech to accelerate programmatic work while applying human judgment, empathy, and oversight to complex, high-touch situations. This role offers direct exposure to all facets of a modern People & Workplace team, along with the opportunity to directly shape and automate the modern employee experience.

Core Responsibilities

1. AI-Driven Process Orchestration & Speed (AI-Assisted)

• Systems & Data Management: Leverage AI utilities and internal agents to fast-track data entries, record updates, and status changes across our ATS (Greenhouse) and HRIS (UKG), ensuring impeccable data integrity.
• Talent Acquisition Support: Utilize AI prompting skills to draft offer letters, generate process documentation, spin up new job requisitions, and coordinate complex travel logistics.
• Knowledge & Content Creation: Prompt AI tools to develop, refresh, and maintain onboarding/offboarding materials, standard operating procedures, and company intranet pages to optimize People Ops workflows.
• Regional Research: Use advanced search and AI tools to rapidly synthesize employment law updates and compliance requirements.

2. High-Touch Human Governance & Validation (Human-in-the-Loop)

• Data & Compliance Validation: Serve as the final human gatekeeper to audit and validate AI-generated outputs, compliance forms (Background checks, EEO, I-9, E-Verify), and critical legal or policy document drafts.
• Employee Lifecycle & Support: Own end-to-end onboarding and offboarding execution. Facilitate live orientation sessions, conduct new-hire document collection, and partner with Payroll & Benefits to manage enrollment, changes, and standard policy inquiries.
• Employee Relations & Mobility Collaboration: Partner closely with People Partners and Total Rewards on delicate employee relations cases, sensitive leaves of absence, annual merit review cycles, and global mobility logistics requiring human empathy and nuanced judgment.
• Cross-Functional Collaboration: Collaborate across Talent Acquisition, HR, IT, Legal, Total Rewards, and Payroll to support broader People & Workplace initiatives, including DEI efforts and university/internship programs where personal connection is key.
• Ticketing & Escalation Management: Act as the go-to resource and Tier 2 escalation point for complex employee inquiries. Manage ticket routing and provide coverage across global regions as needed.

Skills & Abilities

Experience & Education

• Bachelor's degree in Human Resources Management, Business Administration, or a related field (preferred).
• 2+ years of experience within People Operations, HR Generalist, or Global Mobility environments.
• Direct experience navigating ATS, HRIS (e.g., UKG), and ticketing platforms (e.g., Zendesk, ServiceNow).

AI & Technology Capability

• AI Adaptability: High proficiency (or an eager, proven willingness to rapidly master) generative AI workflows, including advanced prompting techniques and platform utilization (e.g., custom Gems, Projects, specialized agents, and workplace apps).
• The "Validation" Mindset: A sharp critical eye for content validation, specifically, knowing how to spot AI hallucinations, verify legal accuracy, and enforce data privacy boundaries.
• Process Architecture: A strong documentation mindset with a passion for "creating structure" out of chaos and optimizing human-to-AI handoffs.

Professional Competencies

• Strict Professionalism: Uncompromising ethics regarding confidential employee information and data privacy regulations.
• Hyper-Organized Communication: Strong written and verbal communication skills paired with a customer-centric mindset to support a world-class global team.
• Agility: Comfort shifting seamlessly between high-speed automated task management and high-empathy human problem-solving.
• Team Agility & Growth Mindset: Willingness to jump in and support diverse initiatives across the broader People & Workplace team, while actively defining and pursuing your own individual career growth objectives.

Why Join This Team?

At Couchbase, we aren't just talking about the future of work; we are building it. By taking on this role, you will be enabled to operate at the cutting edge of human resource automation, transforming your career from a traditional administrative track into a highly valued AI-Enabled People Operations Specialist.