Project Manager - Global Service Management

About WTW

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 49,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at https://www.wtwco.com/en-us.

About the team

Global Corporate Operations, brings together HR and Finance operations under a global centralized team with a common focus on delivering a simplified, digitally enabled, world class transformational experience to our business partners with the highest integrity and quality.

Requirements

6-7 years of overall experience and relevant exposure to HR and Finance Services, project management, Six Sigma and Data Analytics

Strong Project Management skills. Able to logically prioritize tasks and work schedules in advance.

Strong communication, analytical, and presentation skills

Ability to form relationships with Business Partners and convey a high level of integrity and credibility

Combined analytical and influencing skills with comfort and flexibility working with different organization levels

Customer service orientation with ability to manage and support clients in sensitive situations

Ensures processes and control are aligned to established procedure (SOP's), protocols

High energy level and passion with the ability to work effectively and thrive in a fast-paced, team-oriented dynamic environment and maintain confidentiality at all times

Flexible to working in different shifts to provide global support

Minimum bachelor's degree in any stream.

WTW is an Equal Opportunity Employer

• The role manages key projects within the Global Corporate Operation (GCO) team.
• The role supports GCO in service delivery strategy and execution across all supported locations and client groups.
• To identify trends and process gaps and drive a culture of improvement.
• To manage issues and process complexities through partnership with various stakeholders
• Support measurement mechanisms and reporting's according to the need of the business
• Drive focus areas around client orientation and Customer satisfaction