Director Sales (B2B, AI Call Center)

Client - One of the largest eCommerce players, listed and growing across other business verticals

About the Role

We are building a new-age AI Services (AI BPO) business that delivers outcomes—not software. This role is for a sales leader who thrives in ambiguity, enjoys selling new ideas, and can operate at the intersection of AI, services, and enterprise problem-solving. This is not a "manage pipeline" role. This is a 0–1 and 1–10 sales role where you will work closely with the leadership team to deeply understand customer needs, position our value proposition, and build long-term partnerships that drive business outcomes.

What You Will Do

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• Own and drive end-to-end enterprise/SMB sales cycles—from prospecting to closing.
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• Define and continuously refine ICP, buyer personas, and buying journeys.
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• Personally lead high-stakes deals, discovery conversations, and negotiations.
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• Build structured sales motions for selling new, disruptive offerings (not commodity products).
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• Map client org structures to identify true decision-makers, influencers, and blockers.
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• Develop and iterate on pricing strategies and models (outcome-based, slab-based, pilots, risk-sharing).
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• Identify product and service gaps through customer conversations.
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• Work deeply with Product, Tech, and Ops to influence roadmap based on market feedback.
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• Own continuous improvement of demos—what we show, how we show it, and why it works.
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• Coach the team on problem discovery, storytelling, and strategic selling.
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• Continuously track competition and adapt sales playbooks accordingly.
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What You Will Need

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• 7–12 years of experience in B2B sales, with strong exposure to Indian mid-market / enterprise customers.
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• Proven hunter mindset with a track record of closing complex, non-obvious deals.
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• Experience selling new products, new concepts, or disruptive offerings.
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• Strong comfort with cold outreach (calls, emails, LinkedIn).
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• Excellent oral/written communication—you can create crisp decks, proposals, and structured documents.
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• Demonstrated negotiation strength across pricing, scope, and commercials.
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• Strong understanding of technology and AI (you don't need to code, but you must "get it").
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• Exposure to consultative / solution selling rather than transactional sales.
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• Prior experience in a high-growth or 0–1 environment.
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• Ability to think strategically while executing tactically.
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• High ownership and hunger.
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• Sharp problem-identification and analytical skills.
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• Bias for action, iteration, and learning.
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• Comfortable operating without playbooks.
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