Technical Support Engineer
The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources and preparing customized reports for management
Overview
Since year 2003, Oceaneering's India Center has been an integral part of operations for Oceaneering's robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in "Solving the Unsolvable" by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
REQUIRED
B. Tech in Electronics /Electrical/Mechanical Engineering
Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
Knowledge of MS-Office and computer fundamentals
Must be willing to Work from office as and when needed.
DESIRED
0-1-year experience in Support Operations
Knowledge, Skills, Abilities and Other Characteristics
Excellent Verbal & Written Communication Skills in English
Creative thinking and teamwork skills
Possessing a proactive, positive, "can-do" attitude
Gives and receives constructive feedback.
Able to perform multitasking.
Ensures that others involved in a project or effort are kept informed about developments and plans
ESSENTIAL
Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and "real-time" troubleshooting using available documentation & resources.
Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
Issue License Key's to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
Prepare, revise, and verify technical procedures/documentation for addressing issues/ requirements of offshore and onshore personnel.
Prepare a Technical database based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.
Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
Identify, Evaluate, and Interpret trends for detailed analysis of data.
NON-ESSENTIAL
Onsite assistance to the Lead engineers/supervisor for ROV and AGV International projects etc.
Undertake continuous improvement training programs and specific projects as instructed by management.
Assist Engineers with all technical support functions.
Handle escalated queries from Administrators.
Assist with any other duties as and when required.
Safety
Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.
Other
Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment.
