Program Director

Program Director – GCC Delivery & Operations (Build-Operate-Transfer) | Kolkata, India (On-site)

We are a global technology and digital services company with a multi-decade track record delivering IT services, digital transformation, and business process solutions to enterprise clients across North America, Europe, and Asia. We have a growing Global Capability Centre (GCC) practice, partnering with large multinational enterprises to build, scale, and operate dedicated shared-services and delivery centres — spanning Finance & Accounts, HR, IT, Legal, and Marketing. We are actively expanding our GCC delivery leadership bench in India and are building a pipeline of senior leaders for upcoming large-scale, multi-function GCC engagements, including Build-Operate-Transfer (BOT) mandates.

About the Opportunity

We are building a pipeline of senior delivery executives for upcoming large-scale GCC engagements based out of Kolkata — including flagship BOT mandates involving greenfield, multi-function setups for global enterprise clients. These engagements involve consolidating dispersed support functions from 10+ geographies into single, centralized, AI-enabled shared services centres. We're looking to connect with senior leaders who can take full ownership of such an engagement — from Day 1 build through steady-state operations and, where applicable, a structured transfer of ownership to the client.

What This Kind of Role Typically Owns

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• Full P&L and client relationship ownership at Board level
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• Building the GCC from scratch — talent, infrastructure, and org design
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• Process standardization and ERP/automation adoption
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• Governance, risk, and compliance
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• BOT transfer execution, where applicable
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What We're Looking For

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• 22-25 years of experience, 10-12+ years leading a GCC or shared-services P&L (200+ FTEs)
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• Proven Build-Operate-Transfer or large managed-services delivery track record
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• C-suite/Board-level client management experience
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• Post-merger/integration experience
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• Multi-platform ERP exposure and RPA/AI-GenAI sponsorship
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