Responsibilities

We are looking for a Senior Automation Engineer to join our Field Success team. You will design and deliver AI-powered automations that eliminate inefficiencies and amplify productivity for our field organization - spanning sales, customer success, and partner-facing processes. You will work independently across the full delivery lifecycle and help raise the bar for the team.

In this role, you will also be responsible to:

• Build AI-powered automation solutions. Design, implement, and maintain scalable, AI-driven automations that meaningfully improve productivity and efficiency across field processes and assets.

• Drive process excellence. Identify and eliminate inefficiencies in field workflows, document best practices, and establish standards that support long-term operational health.

• Collaborate with stakeholders. Lead discovery and solution design sessions with field teams, ensuring automations are tightly aligned with business goals and user needs.

• Champion AI adoption. Actively explore and integrate AI capabilities into automation workflows, staying at the forefront of what's possible with tools like Workato and emerging AI technologies.

• Share knowledge. Document solutions, processes, and best practices to support team learning, onboarding, and ongoing maintenance.

• Invest in growth. Dedicate time to self-directed learning and research to stay current with AI and automation trends, continuously deepening your technical expertise.

• Develop the team. Mentor and guide junior engineers, fostering a culture of technical excellence, AI curiosity, and continuous improvement.

Requirements

Qualifications / Experience / Technical Skills

• Required:

  • A background in information systems, computer science, engineering, or equivalent industry experience.

  • 6+ years of experience in software engineering or technical consulting roles, with a focus on automation or integration platforms.

  • Experience delivering end-to-end automation solutions on iPaaS platforms (Workato, MuleSoft, Boomi, Snaplogic, or similar); Workato experience strongly preferred.

  • Working experience with RESTful APIs and OAuth authentication.

  • Working experience with SQL in any RDBMS.

  • Experience with Gen AI tools (OpenAI, Anthropic, or similar) and vector databases.

  • Demonstrated experience working on field-related processes - CRM, sales operations, customer success workflows, or similar domains.

  • Experience with agile methodologies and project management tools such as Jira.

  • Ability to work in the EMEA / US EST timezone (2 pm to 11 pm IST).

• Ideal:

  • Experience integrating cloud business apps (Salesforce, Workday, NetSuite, Gainsight, or similar) in a field or revenue operations context.

  • Coding experience in Python, Java, or Ruby; familiarity with SOAP/XML.

  • Understanding of security best practices for integration and data handling.

  • Experience in user experience (UX) design is a plus.

Soft Skills / Personal Characteristics

• Strong written and oral communication skills in English, enabling effective communication of complex technical concepts to diverse audiences.

• Technologically adept and quick to grasp new systems and concepts.

• Collaborative team player with a proactive mindset, always seeking continuous improvement opportunities.

• Adaptability to thrive in a dynamic environment, coupled with proactive, outside-the-box thinking.

• Strong analytical and problem-solving skills.

• Comfortable challenging stakeholder perspectives when a better approach exists, while keeping their best interests in mind.

(REQ ID: 2877)