Key Account Manager

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: - ( .-. )

Experience: 4+ yrs

Location: Bengaluru, Karnataka, Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experienced Key Account Manager to manage and grow strategic banking relationships across Bengaluru and Mumbai. The role is ideal for a commercially driven professional with strong expertise in key account relationship building, account management, and the banking domain.

You will be responsible for developing long-term relationships with key banking clients, understanding their business needs, driving account growth, and ensuring a high level of client satisfaction. The ideal candidate will combine strong relationship-management capabilities with business acumen and a deep understanding of banking clients and their requirements.

Requirements

Key Responsibilities

• Own and manage relationships with key accounts within the banking and financial services sector.
• Develop strong, long-term relationships with senior stakeholders and key decision-makers at client organisations.
• Understand client business objectives, operational challenges, and evolving requirements.
• Act as the primary point of contact for assigned strategic accounts and ensure effective communication.
• Develop and execute account management plans to drive retention, engagement, and revenue growth.
• Identify opportunities for upselling, cross-selling, and expanding existing client relationships.
• Conduct regular account reviews and business discussions with key banking clients.
• Coordinate with internal sales, product, operations, technology, and support teams to address client requirements.
• Ensure timely resolution of client concerns, escalations, and service-related issues.
• Track account performance, revenue, engagement, pipeline, and customer satisfaction metrics.
• Maintain accurate account plans, client information, meeting records, and sales forecasts.
• Monitor banking industry trends, competitor activity, and changes in client requirements to identify new opportunities.
• Prepare proposals, presentations, account reviews, and business updates for clients and internal leadership.
• Support contract renewals, commercial negotiations, and strategic account planning.
• Build a strong understanding of client organisations, their business priorities, and stakeholder structures.
• Proactively identify potential risks to client relationships and develop appropriate retention strategies.
• Collaborate with leadership to develop strategies for strengthening strategic banking partnerships.

What Makes You a Great Fit

• 4+ years of experience in key account management, relationship management, enterprise sales, business development, or a similar client-facing role.
• Strong experience managing strategic accounts and building long-term client relationships.
• Prior experience working with banks or within the banking/financial services domain is strongly preferred.
• Demonstrated ability to build relationships with senior stakeholders and decision-makers.
• Strong understanding of account management, client retention, upselling, and cross-selling.
• Proven ability to identify business opportunities and convert existing relationships into account growth.
• Excellent communication, presentation, negotiation, and stakeholder-management skills.
• Strong commercial and customer-centric mindset.
• Ability to understand complex client requirements and coordinate effectively with internal teams.
• Strong problem-solving and escalation-management capabilities.
• Experience managing multiple strategic accounts and competing priorities.
• Strong analytical skills with the ability to interpret account performance and sales metrics.
• Proactive, organised, and highly accountable approach to relationship management.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Bachelor's degree in Business, Finance, Management, Banking, or a related discipline is preferred.