Job Description
Order Management • Provide support to the sales team and customers during the sales process and help customers resolve sales-related issues in a timely manner, generally providing real-time support Collection & Sales Accounting • Ensure quarterly reconciliations for all processors, and undertake other sales and accounting activities to track and minimize variance and in the collection figures as per credit period Customer complaint tracking • Ensure customer complaints are tracked for breakages, shortage and quality and resolved as per TAT Samples & Collaterals •Ensure availability of Samples & Collaterals at processors place Reporting •Prepare & Circulate MIS as per schedule •Monitor processor offtake for AIS as well as competitors and highlight concerns •Monitor Processor stock movement
