Assistant Manager- Customer Operations

Responsibilities (List all)

Support and drive actions post initiation on solutions from design / requirement analysis through delivery, picking up ownership after initial discussion and scoping.

Support cross functional teams and work with engineering teams to define clear solutions and development of solutions, working across product groups and geographies.

Define clear product and solutions specifications and drive gap analysis / estimating of work content.

Provide hands on project management

Actively manage project plans and deliverables as well as the 9 knowledge areas of Project Management (PMI)

Prepare communication plans and related project status reports and presentations internal and to Customer.

Effectively apply internal development process known as Agile Project management (APM) and enforce defined project standards.

Develop Functional Specifications and Change Notices.

Day to Day management of program team personnel and communication with key stakeholders

Primary technical contact for project related issues

Oversee the entire project life cycle and manage cross-functional team from project initiation to production implementation.

Provide value-added services through a consultative, value-added approach.

Develop and manage program schedule ensuring on time delivery of agreed to milestones and deliverables.

Required Skills / Qualifications / Certifications / Tech Stack (List all)

Essential

Bachelor's degree in engineering, or equivalent experience managing technical projects.

Experience in product development with extensive cross functional exposure preferred.

Fluent in English.

Distributed & multi-cultural team management experience.

Ability to manage multiple complex projects.

Preferable

Same Industry experience.

Flexible for traveling.