Provide Tier 1 and Tier 2 desktop support for Windows/macOS systems and common business applications.
Troubleshoot hardware, software, and network issues for desktops, laptops, printers, and other peripherals.
Install, configure, and upgrade operating systems and software (e.g., MS Office, antivirus, custom tools).
Manage Active Directory users, groups, and organizational units.
Maintain and deploy imaging for new systems using tools like SCCM, MDT, or similar.
Configure and support VPN access, remote desktop tools, and mobile device management (MDM).
Log and track incidents via ITSM platforms (e.g., ServiceNow, Jira, Freshservice).
Collaborate with other IT teams on infrastructure, security, and application projects.
Provide support during software rollouts, office moves, and hardware refreshes.
Maintain IT asset inventory and documentation.
