Customer Support Associate

Job Title: Customer Support Associate

About Superset

Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.

Role Overview

The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

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• Respond to customer queries via email and phone.
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• Understand client requirements and provide appropriate solutions using the platform.
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• Follow up with customers to ensure timely issue resolution.
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• Maintain accurate records of customer interactions and reported issues.
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• Contribute to internal documentation, including FAQs and knowledge base articles.
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Required Qualifications

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• Minimum 1 year of experience in Customer Support or a related role.
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• Strong verbal and written communication skills.
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• Ability to analyse and resolve customer queries effectively.
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• Detail-oriented with strong problem-solving skills.
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• Experience in a SaaS or technical support environment is preferred.
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Work Environment

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• Collaborative and ownership-driven work culture.
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• Opportunity to contribute ideas and improve processes.
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• Learning-oriented environment with scope for growth.
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Superset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.