Operations Coordinator
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.
Responsibilities
Enhance customer relationships by identifying areas for improvement in the overall customer experience
Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
Maintain knowledge of customer and company policies on all aspects of product movement
Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
Identify and articulate process improvement ideas to support operations
Create documented process for customers when requested - SOP/SWI creation
Support the implementation of company's culture within the team
Work towards individual and department Key Performance Indicators (KPIs)
Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes
Qualifications
Bachelor's degree or equivalent working experience
1-2 years of experience in logistics and/or high volume customer service roles
Fluent in English; excellent written and oral communication skills
Excellent customer service skills
Strong organizational, communication and problem-solving skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Analytical mindset with the ability to interpret data and make informed decisions
Possesses a positive, can-do attitude
Strong knowledge of Microsoft Office, Google Workspace
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
