Delivery Cluster Head

Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.

Required Skills & Experience

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• Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.
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• Own end-to-end delivery responsibility including:
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• Delivery Excellence
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• Customer Satisfaction
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• Revenue Management
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• Profitability Management
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• Resource Optimization
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• Risk Management
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• Experience managing:
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• Large-scale Digital Transformation Programs
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• Salesforce Programs
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• Cloud Transformation Initiatives
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• Enterprise Application Delivery
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• Managed Services Engagements
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• Strong expertise in:
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• Portfolio Management
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• Program Governance
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• Delivery Management
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• PMO Governance
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• Executive Reporting
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• Demonstrated experience in:
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• Multi-million-dollar portfolios
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• Global Delivery Models
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• Offshore-Onsite Delivery Management
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• Multi-vendor environments
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• Strong understanding of:
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• Agile Delivery
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• Waterfall Delivery
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• Hybrid Delivery Models
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• Product-Based Delivery Models
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• Experience in managing delivery KPIs:
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• Revenue
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• Margin
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• Utilization
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• CSAT
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• Employee Satisfaction
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• Delivery Quality
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• Responsible for forecast planning, capacity planning, resource planning, and succession planning.
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• Expertise in:
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• Escalation Management
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• Risk Management
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• Issue Resolution
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• Stakeholder Communication
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• Strong knowledge of:
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• Salesforce Ecosystem
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• Cloud Technologies
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• AI & Automation
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• Digital Transformation Programs
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• Experience driving operational excellence and continuous improvement initiatives.
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• Strong leadership and people management capabilities.
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Key Responsibilities*

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• Lead and manage a portfolio of strategic accounts and delivery programs.
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• Own customer delivery commitments and business outcomes.
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• Establish delivery governance frameworks and review mechanisms.
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• Ensure successful delivery of projects within scope, budget, and timelines.
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• Drive customer satisfaction and long-term client relationships.
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• Manage delivery risks, escalations, dependencies, and mitigation plans.
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• Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities.
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• Drive account mining, upselling, and cross-selling opportunities.
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• Monitor portfolio financials including revenue, margin, utilization, and forecasting.
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• Build high-performing delivery teams and leadership pipelines.
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• Ensure compliance with quality standards, security policies, and organizational governance.
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• Sponsor innovation, automation, and continuous improvement initiatives.
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• Participate in executive steering committee meetings and customer governance reviews.
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