Microsoft Dynamics CRM Admin

Greetings from TCS..!!!

TCS is hiring for the role "Microsoft Dynamics CRM Admin".

Location : Hyderabad

Experience: 6 to 8 years

Job Requirements:

Overall, 6–8 years of experience in IT administration

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• Minimum 4 years of expertise in Power Platform administration.
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• Strong experience in Dynamics 365 CRM administration, environment management, user and security administration.
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• ,Proven ability to lead teams and manage customer-facing roles.
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Key Responsibilities:

6 to 8 + years of Power Platform administration

Environment Management

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• Create, configure, and manage Dynamics 365 CRM environments (Dev, Test, UAT, Production) via Power Platform Admin Center.
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• Perform environment copy, reset, and removal as per organizational policies.
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• Monitor environment health and resolve issues related to access, performance, and configuration.
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User & Security Administration

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• Manage user access, security roles, and security groups.
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• Coordinate with Environment Owners for role assignments and privilege escalations.
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• Ensure compliance with PIM (Privileged Identity Management) and tenant-level security standards.
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Storage & Resource Management

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• Monitor Dataverse storage usage (Database, File, Log).
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• Advise on storage compliance and coordinate cleanup or purchase of additional capacity.
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• Track and report resource utilization (apps, flows, portals, Power Pages sites).
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Governance & Compliance

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• Implement and enforce ALM (Application Lifecycle Management) best practices.
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• Maintain SOPs for environment setup, mailbox activation, and portal configuration.
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• Ensure adherence to Microsoft licensing and subscription requirements.
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Issue Resolution & Support

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• Act as L3 support for tenant-level issues in Dynamics 365 CRM and Power Platform.
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• Engage with Microsoft Support for escalations and troubleshooting.
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• Provide KT (Knowledge Transfer) sessions and documentation for new Joiners.
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Communication & Reporting

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• Draft formal communications for environmental changes, compliance notices, and advisory updates.
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• Prepare monthly reports on storage, environment health, and incident summaries.
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