ERP AMS Consultant

ERP AMS Consultant

Experience: 6-10 Years

Location: Pan India

Must-Have Skills

\n
• ERP Application Management Services (AMS)
\n
• L2/L3 Production Support
\n
• Incident, Problem, Change & Release Management
\n
• ERP Platforms: Oracle ERP Cloud / Oracle EBS / SAP / Microsoft Dynamics
\n
• ServiceNow or ITSM Ticketing Tools
\n
• SQL for Data Analysis & Validation
\n
• Testing, Deployment & Documentation
\n
• ITIL Process Knowledge
\n

Responsibilities

\n
• Provide AMS support for ERP applications.
\n
• Handle incidents, service requests, and change requests within SLAs.
\n
• Troubleshoot and resolve functional/technical issues.
\n
• Perform application enhancements, configuration, and bug fixes.
\n
• Coordinate with functional and technical teams.
\n
• Support upgrades, patches, testing, and deployments.
\n
• Prepare SOPs, KT documents, and support documentation.
\n
• Work with business users and stakeholders for ongoing support.
\n

Requirement

\n
• 4-8 years of ERP AMS/Production Support experience.
\n
• Strong analytical, troubleshooting, and communication skills.
\n
• Experience with Oracle ERP, SAP, Microsoft Dynamics, or similar ERP systems.
\n
• Knowledge of ITIL and Service Management processes.
\n