Job Description
Service Desk Analyst Experience: 4 years to 6 years Location : Delhi/NCR Interview Mode: Virtual Drive Interview Date: 06-Aug-26 Interview Time: 10 AM to 5 PM Must-Have Key Responsibilities Provide advanced first-line support for devices, applications, and access issues Troubleshoot Windows 11 issues Manage accounts in AD, Entra ID O365 concepts Support Intune devices and resolve policy/app issues Perform SCCM troubleshooting Intune MDM Log and resolve incidents within SLAs Conduct initial problem analysis and document findings Assist users with OneDrive, Teams, Outlook, and Microsoft 365 Monitor systems and infrastructure alerts Perform triage, correlate incidents, and assess impact Coordinate with resolver teams during outages SolarWinds knowledge Track service health and recurring alerts Support maintenance tasks and ensure uptime 15 years of Continuous Educati on.
