Linux SME Walkin Interview@ Gurugram Location

Linux SME Walkin Interview@ Gurugram Location

Linux SME

Location: Gurugram, Haryana

Address: TCS GG7 office is located at Skyview Corporate Park, Sector 74A, Gurugram, Haryana, 122004

Experience: 6 years to 13 years

Interview Mode: Walk In Drive

Interview Date: 8th Aug 2025 (Saturday)

Interview Time: 10: 00 AM to 1: 00 PM

Mandatory skill set:

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• Linux/UNIX Operations & Troubleshooting (L2/L3)
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• OS Currency, EOL Remediation & Patch Execution
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• Monitoring/Event Mgmt Tooling (ServiceNow ITOM, SolarWinds, Grafana)
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• Cloud Operations (AWS/Azure Linux) & Automation Exposure (SSM/Ansible)
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• DR Support, Documentation, Risk & Capacity Inputs
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• Linux Tower Architecture & Standardization (Target baselines), EOL Burn-down Strategy + Patch Governance/Automation (SSM direction), Observability/Event Mgmt Integration (ITOM/SolarWinds/Grafana)
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Certification:

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• RHCSA/RHCE or equivalent Linux administration credential; ITIL Foundation/ ITIL 4 Managing Professional.
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Must-Have:

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• Provide L2/L3 operations for customer’s UNIX/Linux estate across on‑prem + AWS + Azure + VMware, with strong focus on OS currency (EOL remediation), patch compliance, monitoring/event management integration, and operational stability
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• Ownership of end-to-end Linux tower delivery service and transformation — driving Linux standardization, EOL burn-down strategy, patch automation adoption, DR readiness governance alignment, observability maturity, and SLA-led operations, emphasizing event management, patching automation, risk registry, and operating model maturity.
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Tools / Platforms

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• ITSM / Event Mgmt / AIOps: ServiceNow, ServiceNow ITOM
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• Infra Monitoring: SolarWinds
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• Observability / Logs: Grafana (Prometheus stack), Loki/Fluentd
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• Patching: AWS SSM direction for patching onprem + cloud; SCCM/Intune
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• Automation/Orchestration: ServiceNow + AWX/Ansible + Terraform
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• Batch: Control‑M / Tidal (where Linux workloads rely on scheduling dependencies)
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Good to have:

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• AWS Cloud Practitioner or AWS SysOps (for Linux on AWS); Azure Administrator (for Linux on Azure); ServiceNow fundamentals; Ansible basics.
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• AWS Solutions Architect (or SysOps), Azure Solutions Architect, ServiceNow ITOM fundamentals, automation certs (Ansible/Terraform)
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Key Responsibilities:

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• Provide advanced troubleshooting and resolution for Linux incidents (availability, performance, filesystem, user/access, services, kernel-related issues).
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• Support operational activities across on‑prem, AWS, and Azure Linux estates, aligning to the broader customer operating model for infrastructure operations and administration.
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• Execute OS version upgrades and remediation for EOL/EOS Linux servers, prioritizing critical systems and high-risk populations (e.g., EOL VMs)
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• Maintain compliance with “supported version levels” expectations by ensuring planned upgrades and reducing vendor support risk exposure.
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• Perform patch planning/execution and support the customer’s direction to extend AWS SSM for patching across on‑prem and cloud, including pre-check/post-check automation and maintenance coordination.
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• Operate within the approved tool landscape for patch/image management (SCCM/Intune) where relevant to server operations and standardization.
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• Integrate Linux monitoring into Customer’s ServiceNow ITOM event management approach and downstream monitoring tools like SolarWinds, plus observability via Grafana/Loki where used.
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• Improve alert quality by participating in tuning thresholds and reduction of noisy events, consistent with the customer event management direction.
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• Support DR readiness activities for Linux workloads, aligning to the TDAF callout that periodic DR testing/governance must be established (execution support, runbook validation, recovery assistance).
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• Provide operational inputs into capacity planning and proactive risk identification (CPU/memory/storage growth trends).
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• Maintain Linux SOPs/runbooks and update CMDB/service records as required through ServiceNow, aligned to the tool strategy emphasizing ITSM/CMDB integration.
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• Define the Linux OS standard/version baselines and a sequenced plan to reduce EOL exposure (including EOL VM populations highlighted in inventory)
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• Drive estate rationalization across platforms (VMware/AWS/Azure) and ensure “supported release” posture to reduce operational and security risk.
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• Establish patch policy, cadence, and compliance reporting; operationalize customer’s direction to extend AWS SSM patching for on‑prem and cloud, including automation of checks and standardized runbooks.
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• Align patch/image practices to Customer’s retained tool ecosystem (SCCM/Intune).
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• Ensure Linux signals (metrics/logs/events) are integrated into ServiceNow ITOM event management and correlated with downstream tooling (SolarWinds) and observability dashboards (Grafana/Loki).
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• Sponsor alert-quality improvements (threshold strategy, noise reduction)
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• Implement Linux tower contribution to DR readiness, aligned to the TDAF callout that DR drills/process governance must be mandated and executed, ensuring Linux workloads meet agreed RTO/RPO expectations by criticality.
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• Define Linux tower SLAs/OLAs, measurement methods, and reporting cadence.
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• Ensure Linux tower maintains and governs a risk register and operational documentation discipline via ServiceNow/CMDB integration.
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• Serve as the Linux tower escalation owner for P1/P2 issues, stakeholder communications, and cross-tower coordination (Compute/Network/DB/Storage).
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15 years of Continuous Education.