Appian (only L3)

Greetings from TCS!!

TCS is hiring for Appian (only L3)

Exp: 8+ years

Location: Pan India

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• Provide L3 production support for Appian applications.
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• Analyze and resolve complex incidents, defects, and performance issues.
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• Perform root cause analysis (RCA) and implement permanent fixes.
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• Monitor application health and system performance.
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• Troubleshoot Appian processes, interfaces, integrations, and data-related issues.
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• Coordinate with L1 and L2 support teams for incident escalations.
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• Manage application deployments and production releases.
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• Support patching, upgrades, and platform maintenance activities.
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• Ensure SLA compliance for incident and problem management.
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• Perform capacity planning and performance optimization.
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• Create and maintain knowledge articles, support documentation, and runbooks.
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• Participate in on-call support and major incident management activities.
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Required Skills

Appian Platform

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• Appian BPM
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• Appian Designer
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• Appian Process Models
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• SAIL Interfaces
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• Records
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• Sites
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• Reports
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• Task Management
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• Expression Rules
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• Decision Rules
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• Appian Data Fabric
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L3 Support Expertise

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• Incident Management
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• Problem Management
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• Root Cause Analysis (RCA)
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• Defect Analysis
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• Production Support
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• Release Management
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• Change Management
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• Performance Tuning
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• Log Analysis
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• Platform Monitoring
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Integrations

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• REST APIs
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• SOAP Web Services
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• Appian Web APIs
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• SQL Databases
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• Oracle Database
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• SQL Server
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• Active Directory / LDAP
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Technical Skills

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• Appian Administration
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• Health Check Analysis
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• Deployment Management
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• Appian Logs Troubleshooting
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• Security Management
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• User Access Management
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• Process Performance Optimization
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• Database Troubleshooting
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• Linux/Unix Basics
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