Windows Engineer - Hypervisor

About the Role

We are looking for an experienced Hypervisor & Windows Engineer to manage, support, and troubleshoot our virtualization and Windows Server infrastructure. The ideal candidate will be responsible for day-to-day operations, incident and problem management, and platform reliability across VMware and Nutanix hypervisor environments and Windows Server production systems, working closely with L1 support and L3/Infrastructure Architects to ensure highly available and secure compute environments.

Key Responsibilities

Hypervisor Operations & Support (VMware & Nutanix)

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• Manage and support virtualization platforms including VMware vSphere/ESXi and Nutanix AHV/Prism, covering day-to-day operations, incident and problem management (L2 escalations from L1), and RCA within defined SLAs.
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• Perform host and cluster-level operations — vMotion/live migration, DRS, HA configuration, resource pools, and cluster capacity monitoring.
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• Manage VMware vCenter and Nutanix Prism Central/Element — health checks, upgrades, patching, and troubleshooting component failures.
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• Perform hypervisor and host upgrades/patching (ESXi builds, Nutanix AOS/AHV) including compatibility checks, rollback strategy, and minimizing downtime.
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• Manage storage integration for hypervisors — datastores, Nutanix storage containers, vSAN, and SAN/NAS-backed storage — including capacity and performance monitoring.
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• Handle VM lifecycle operations — provisioning, cloning, templates, snapshots, backup/restore, and decommissioning.
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Windows Server Production Support

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• Provide L2 production support for Windows Server environments (physical and virtualized), including OS installation, patching, performance tuning, and troubleshooting.
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• Manage core Windows services — Active Directory, DNS, DHCP, Group Policy, File & Print services, and IIS.
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• Troubleshoot OS-level issues — boot failures, blue screens, service crashes, driver conflicts, disk/memory pressure, and performance degradation.
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• Perform Windows patch management (WSUS/SCCM) — patch cycle planning, testing, deployment, and compliance reporting.
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• Support Windows clustering and high availability configurations (Failover Clustering, NLB).
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• Manage backup and disaster recovery for Windows workloads, including backup job monitoring, restore validation, and DR drills.
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Troubleshooting

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• Diagnose and resolve VM-level issues — boot failures, performance degradation, resource contention (CPU/memory/storage ready time), and VM tools/guest OS issues.
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• Troubleshoot networking issues within virtualized environments — virtual switches/distributed switches, Nutanix virtual networking, VLAN tagging, and connectivity problems between hosts and VMs.
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• Debug storage issues — datastore connectivity, latency, Nutanix storage container faults, and multipathing/HBA-level problems.
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• Investigate host-level issues — hardware alerts, hardware health (iDRAC/iLO), NIC/HBA failures, and hypervisor kernel/log analysis.
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• Troubleshoot Active Directory and authentication issues, replication failures, and Group Policy application errors.
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• Perform root cause analysis for recurring incidents and drive permanent fixes in coordination with L3/Architecture teams.
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Security & Access

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• Implement and manage role-based access control (RBAC) within vCenter, Nutanix Prism, and Windows Active Directory for secure, least-privilege access.
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• Support hardening of hypervisor hosts and Windows Servers as per organizational security baselines and CIS benchmarks.
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• Manage certificates, secrets, and credentials used within virtualization and Windows environments, including integration with enterprise credential/secret stores.
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• Ensure compliance with patch SLAs, vulnerability remediation timelines, and audit requirements.
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Platform & Automation

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• Contribute to platform design decisions — cluster sizing, capacity planning, resource pool strategy, and standardization of VM/host templates.
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• Automate routine operational tasks using PowerShell, PowerCLI, and Nutanix REST APIs/CLI.
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• Work with monitoring and observability tools (vROps, Nutanix Prism monitoring, SCOM, Grafana) to proactively identify capacity and performance issues.
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• Support Infrastructure as Code practices for provisioning and managing virtual infrastructure where applicable (Terraform, PowerShell DSC).
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• Document runbooks, SOPs, architecture diagrams, and knowledge base articles for recurring issues.
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• Participate in on-call rotation and support during planned maintenance/outages.
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Required Skills & Qualifications

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• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
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• 6 to 9 years of hands-on experience in hypervisor administration (VMware and/or Nutanix) and Windows Server production support.
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• Strong command over VMware vSphere/ESXi/vCenter and Nutanix AHV/Prism administration.
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• Solid hands-on experience with Windows Server administration (2012/2016/2019/2022), Active Directory, DNS, DHCP, and Group Policy.
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• Deep troubleshooting experience across compute, storage, and networking within virtualized environments.
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• Working knowledge of backup and DR tools/processes for virtualized and Windows workloads.
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Preferred / Good to Have

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• VMware Certified Professional (VCP) or Nutanix Certified Professional (NCP).
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• Microsoft Certified: Windows Server Hybrid Administrator or equivalent Windows certification.
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• Experience with PowerShell/PowerCLI scripting for automation of routine tasks.
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• Exposure to hyperconverged infrastructure (HCI) concepts and multi-site/multi-cluster environments.
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• Experience with monitoring/capacity planning tools (vROps, Nutanix Prism, SCOM).
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• Knowledge of cloud/on-prem hybrid environments and migration tools (e.g., VMware HCX, Nutanix Move).
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Soft Skills

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• Strong communication skills to collaborate with Infrastructure, Storage, Networking, and Security teams.
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• Ability to work independently under SLA pressure in a 24x7 support environment.
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• Analytical, methodical troubleshooting approach with an ownership mindset.
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• Continuous learning attitude given the evolving virtualization and Windows Server ecosystem.
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