Automation Tools SME

Role - Automation Tools SME

Years of Experience - 8 to 12 years

Location - Bangalore

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  \n Key Responsibilities
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:Key Responsibilitie

sEUC Tools Architecture & Strateg

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• yOwn the architecture, standards, and technical roadmap for EUC tool
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• sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles
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• .Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security
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\n Nexthink Digital Employee Experience (Primary Responsibilit

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• y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaigns
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• ).Create real‑time dashboards and experience scores to monito
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• r:Endpoint performan
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• ceLogin and application experien
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• ceStability issues impacting production and engineering use
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• rsDevelop Nexthink campaigns fo
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• r:Proactive remediati
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• onAutomated fix
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• esUser engagement and notificatio
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• nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalent
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).
\n BeyondTrust / Bomgar Secure Remote Supp

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• ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sit
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• es.Configu
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• re:Secure session access (attended/unattend
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• ed)Jump clie
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• ntsCredential inject
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• ionSession recording and audit l
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• ogsEnable secure vendor and third‑party access in compliance with security polici
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es.
\n Proactive, Preventive & Automation‑First Operat

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• ionsDrive shift‑left operations and preventive maintenance mod
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• els.Leverage EUC telemetry and automation
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• to:Reduce incident vol
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• umesImprove Mean Time to Resolution (M
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• TTR)Improve Service Desk effici
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• encyPartner with Service Desk and Field Support teams to expand self‑healing capabilit
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ies.
\n Integration with EUC & Security Ecos

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• ystemIntegrate EUC tools
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• with:Intune / SCCM / Co‑Manag
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• ementMicrosoft Defender / EDR plat
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• formsEntra ID (Azur
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• e AD)AVD / VDI where appli
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• cableEnsure alignment with Zero Trust security architec
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ture.
\n Governance, Risk & Comp

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• lianceEnsure adheren
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• ce to:internal security and IT po
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• liciesData privacy and audit requir
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• ementsMaintain logs, reports, and evidence for audits and compliance re
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• views.Participate in risk assessments and control validation related to EUC
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tools.
\n Vendor, Stakeholder & Knowledge Man

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• agementAct as technical interface to tool v
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• endors.Support license optimization, renewals, and cost gove
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• rnance.Create and ma
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• intain:Architecture do
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• cumentsSOPs / r
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• unbooksKT and reverse‑KT ma
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• terialsEnsure tool knowledge is industrialized and not person‑dep
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endent.
\n Mandatory Technica

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• l SkillsNexthink (Experience Scoring, Campaigns, Dashboards, Integ
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• rations)BeyondTrust / Bomgar (Remote Support, Privileged Remote
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• Access)Windows Endpoints (Windows 10 / Win
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• dows 11)ITSM integration (ServiceNow or equ
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• ivalent)Strong troubleshooting and analytica
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l skills
\n Preferred / Good‑to‑Ha

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• ve SkillsMicrosoft Intune, SCCM, Co‑M
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• anagementDigital Experience Monitoring (DEM / D
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• EX tools)PowerShell and automation
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• scriptingEndpoint Security (Defen
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• der, EDR)Manufacturing / Factory IT
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• exposureMicrosoft 365 and Entra ID in
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