Job Description
Roles and Responsibilities
\n
\n
Walk In Invitation :: TCS ::ServiceNow ITAM: Pune:: 08-AUG-2026
\n
(Saturday)
\n
\n
Location - Pune (Face to Face Interview)
\n
\n
Exp - 5+
\n
\n
Interested and available candidates on 08-AUG-2026 can share profile.
\n
\n - Manage incident lifecycle from detection to closure, ensuring timely resolution and customer satisfaction.
\n - Coordinate with internal teams (Service Desk, Problem Management) and external vendors to resolve incidents efficiently.
\n - Perform root cause analysis on closed incidents to identify trends and areas for improvement.
\n - Maintain accurate records of all incidents using ServiceNow platform.
\n - Collaborate with stakeholders to develop process improvements and optimize incident management procedures.
\n
\n
