Incident Management 05th Sep 26 Walkin Chennai

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Incident Management

Experience Range: 5 to 10 Years

Location: Chennai

Interview Date: 05th September 26 (09:00 AM to 12:00 PM)

Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park

Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu

Note-While coming for Walkin:-

· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)

· Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have:

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• Responding to a reported service incident, identifying the cause, and initiating the incident management process
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• Prioritizing incidents according to their urgency and impact on the business
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• Coordinating with stakeholders and communicating the status and resolution of incidents
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• Work closely with the service desk, the initial point of contact for all IT issues, ensuring a streamlined incident reporting and response process.
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• Coordinate with various technical support levels, from first-level support handling basic issues to advanced technical specialists tackling complex problems.
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• Ensure that incident resolution aligns with broader IT operational goals and compliance standards.
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• Responsible for carefully documenting every incident as soon as it is identified and recording
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• Responsible for the early detection of IT disruption using advanced monitoring tools
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• Swiftly identify the origins and scope of incidents, upon detection, undertake a thorough analysis to understand the underlying causes and implications.
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Good to Have:

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• Ability to handle multiple technology tasks and work independently as well as a team member
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• Strong technical knowledge of information technology systems and infrastructure
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• Understanding of risk management, mitigation, and incident response frameworks
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• Experience communicating with senior management and executives
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• Knowledge of relevant laws and regulations related to incident response and data privacy
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Essential:

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• Ability to handle multiple technology tasks and work independently as well as a team member
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• Strong technical knowledge of information technology systems and infrastructure
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• Understanding of risk management, mitigation, and incident response frameworks
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• Experience communicating with senior management and executives
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• Knowledge of relevant laws and regulations related to incident response and data privacy
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Minimum Qualification:

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• 15 years of full-time education
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• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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