GCP Storage Team Lead

We are looking for a Technical Team Lead - Storage with expertise in storage technologies and service operations. The ideal candidate will drive operational excellence, ensure SLA/SLO compliance, support team performance, and lead continuous process improvements in a fast-paced cloud environment.

Key Responsibilities:

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• Monitor service operations, case management, and queue performance.
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• Conduct quality audits and provide coaching to team members.
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• Deliver onboarding and ongoing technical training.
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• Analyze operational metrics and identify improvement opportunities.
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• Manage escalations and ensure process compliance.
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• Collaborate with stakeholders to enhance service delivery.
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Required Skills:

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• Knowledge of Storage technologies and Google Cloud Platform (GCP).
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• Experience in service operations, case management, and reporting.
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• Strong analytical, communication, and stakeholder management skills.
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• Ability to drive quality, compliance, and continuous improvement initiatives.
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