Nexthink Administrator

Role: Nexthink Administrator

Experience

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• 10+ years of overall IT experience
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• 4+ years of hands-on Nexthink administration experience
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Primary Responsibilities

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• Administer and support the Nexthink platform (collectors, portal, access management)
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• Monitor Digital Employee Experience (DEX) and endpoint health
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• Create and maintain dashboards, investigations, and reports
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• Use Nexthink insights to support incident, problem, and CSI activities
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• Build and maintain automation and Remote Actions for self-healing scenarios
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• Support Service Desk and Workspace teams with proactive issue detection
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• Integrate Nexthink with ITSM tools (e.g., ServiceNow)
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Key Skills

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• Nexthink administration (dashboards, investigations, alerts, Remote Actions)
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• Windows endpoint environments (Windows 10/11)
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• Endpoint management exposure (Intune / SCCM / Jamf preferred)
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• PowerShell or basic scripting for automation
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• Strong analytical and troubleshooting skills
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Role Purpose

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• Improve end-user experience through proactive monitoring
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• Reduce incident volumes via automation and self-healing
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• Enable data-driven decision-making for Workspace and IT operations teams
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